Customer Service Sales

CRISMARIE M. CARLON

Blk * Lot ** Deca Homes, Cabantian,

Davao City, 8000 Philippines

Mobile No.: +639*********

Email: ***************@*****.***

Skype: crismariecarlon

EMPLOYMENT HISTORY

Customer Service and Sales Representative - Work from Home

December 15, 2009 - March 29, 2010

Responsibility:

. Provide live chat support for Web Hosting Company, vBulletin

Service Provider, Online Stores, and Encryption Software Company.

. Appointment setter for an Aesthetic Clinic.

. Email Support for Satellite TV.

Call Center Rep/Technical Support Representative (Phone & Chat Support for

AT&T Uverse Company)

Sutherland Global Services

AT&T U-verse

September 20, 2008 - December 27, 2009

Responsibilities:

. Handle all in-bound support for Customer Service, Sales, and

Billing requests.

. Tier 1 which supports the needs of AT&T U-verse customers and

troubleshoot issues on Internet Connectivity, Email, Software

Installation, and TV/Cable connection through phone and chat

desk.

. Escalate issues to tier 2 if it's beyond our scope of support as

tier 1.

. Process upgrades on the product and services of the existing

customers.

. Create ticket when there is a need to send out technician.

Call Center Agent/Customer Service Representative

Cyber City Tele-services Phils, Inc

October 1, 2007 - May 17, 2008

Responsibilities:

. Take and processed orders from customers calling in to order

from an infomercial ads and different catalogs (Haband, Drapers

& Daemons, Dr. Leonard's Healthcare, Wireless, Signals, What on

Earth)

. Educating our customers on the services and products that we

offer, that includes up-selling and/or cross-selling.

Admin/Accounting Assistant

Mars Agri-ventures & Commodities, Inc (Auto supply, Pesticides,

Lubricants Distributor)

June 25, 2004 - March 31, 2006

Responsibilities:

. Responsible for billing and preparing daily sales collection

report.

. Responsible for receiving payments from walk-in customers.

. Negotiating past due accounts

. Monitoring and safekeeping of the invoices and booklets

(Provisional Receipts & Official Receipts)

QUALIFICATIONS/SKILLS

. Proficient in Email Handling, in some of the Chat desk

applications/softwares (zopim dashboard, sightmax, talisma), help

desk (zendesk)

. Forum posting: Start a new discussion threads, post relevant and

unique reply posts to member's response, and interact with members on

the forum and via PM.

. Proficient in Social Marketing (Facebook, Twitter, MySpace, LinkedIn

and more)

. Knowledgeable in Microsoft Word, Excel, and PowerPoint

. Good in troubleshooting router

EDUCATIONAL BACKGROUND

Highest Education

Level : Bachelor's Degree

Major : Bachelor of Science in Computer Science

University : University of Southeastern Philippines, Davao City

Year : 2000 - 2004

Affiliations : Computer Science Society, 2002-2004

Class Secretary, 2003-2004

PERSONAL PARTICULARS

Age : 26 years old Date of Birth : December 21,

1983

Nationality : Filipino Gender : Female

Marital Status: Single

REFERENCES

I have worked for the following websites as Live/Sales Chat Support in the

past months:

www.att.com

www.seovb.com

www.securesignup.net

www.cypherix.com

www.drgarramone.com

www.wigsonlinestore.com

ADDITIONAL REFERENCES

Mr. Clint Milabo Ms. Janeth Igar Ms. Pretzyl Quimno

Program Supervisor Accounting Supervisor Supervisor

Sutherland Global Services MAVCI CCTP

091******** 092******** 091********

Contact this candidate