Customer Service Sales

Kris A. Mills

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**** *. ** ** ********, IN ****3 765-***-****

*-*****@*********.***

Skills

• Able to design, construct, and troubleshoot various network topologies.

• Proficient with Linksys and Netgear switches, routers, and wireless access points.

• Intermediate knowledge of computer hardware and networking methodologies.

• Working knowledge of DNS, DHCP, RIS, Ghost, Active Directory, XP Professional

• More than 12 years experience in customer service and conflict resolution.

Professional Experience

Stanley Steemer Intl. Anderson, IN

Crew Chief, Senior Crew Chief, (May 2005 – Present)

• Demonstrated detailed explanation of procedures for customers to utilize properly.

• Used customer service skills to increase community awareness and sales volume.

• Promoted extra services and products to customers at point of sale.

• Managed and supervised other personnel to maximize efficiency and customer satisfaction.

The Golf Shak.com Anderson, IN

Owner, (August 2006 – August 2008)

• Developed and implemented sales and marketing strategies to increase sales.

• Utilized detailed production techniques to produce superior products.

• Implemented marketing strategies to increase custom sales orders.

ADT Inc. Indianapolis, IN

Project Coordinator, National Accounts Support (April 2003-September 2004)

• Performed daily updates of all current installation jobs.

• Collaborated with sales force, customer contacts, and construction contacts to improve productivity.

• Organized documentation to make sure all due dates and deadlines were met on time.

H&R Block Inc. Anderson, IN

Financial Advisor (November 1999 – April 2004)

• Worked with clients to maximize financial knowledge and fiscal blueprint.

• Filed accurate and precise personal and business tax returns according to IRS standards.

• Trained and supervised new employees in all areas of the office, including professional conduct, data entry,

and customer service.

Education

Anderson University, Anderson, IN

Bachelor of Arts in Information Systems

TechSkills, Indianapolis, In

Information Technology Systems Administrator Program

Completed Certifications Upcoming Certifications Completion Date

CompTIA A+ Windows XP Professional 03/22/2010

CompTIA Network+ Windows Server 2003 05/17/2010

Windows Server 2003 Network Infrastructure 07/05/2010

Community Involvement

USBC YABA, Annual Scholarship Open Championship (October 2007)

• Aided in raising scholarship funds for area youth through donations and corporate sponsorship solicitation.

• Marketed The Golf Shak.com resulting in a larger company stature in the community.

• Utilized marketing techniques to devise an advertising campaign to draw tournament participants.

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