Customer Service Human Resource

KIM RONIQUE BENN

**** ******** **.

Lancaster, Texas 75134

Home: 972-***-****

Cell: 214-***-****

*********@*****.***

Objective: A self-motivated, results-oriented, adaptive individual

dedicated to maintaining a positive attitude with excellent human resource

and customer service skills prepared to secure a challenging and rewarding

career as a part of the corporate team with a reputable organization.

Summary of Qualifications: I offer knowledge of principles and procedures

for personnel, student recruitment, dispatching, damage assessments,

candidate selection, job placement, training and interviewing along with a

well-built skill to read and identify with information and ideas presented

in writing and apply them to general rules and specific problems to

generate winning results while continuing creative and cost-effective

practices.

Education

2010 Associates Degree - Liberal Arts (Distance Learning)

Lone Star College System, Houston, TX GPA 3.52 out of 4.0 Completed

2009 Certification - Freight Broker

Cedar Valley College, Lancaster, TX

2009-Present CertificateSP2010 - Human Resource Management (Distance

Learning)

Lone Star Community College, Houston, TX GPA 4.0 out of 4.0 Completion

5/14/10

2006-Present CertificateSP2010 - General Business - (Distance Learning)

Lone Star Community College, Houston, TX GPA 4.0 out of 4.0

1998 Diploma - Practical Nursing

Louisiana Technical College - Sidney N. Collier Campus, New Orleans, La

GPA 3.21 out of 4.0 Completed

Skills

MS Office/Email/Internet/ Recruiting and staffing /Management/ Loss

Verification/Customer Service

Experience

Human Resource Supervisor- 877-***-****

Regal Hill Trucking - Lancaster, Texas

September 2007 - March 2010

. Prepared job advertisements for open positions, reviewing resumes,

arranging tests, candidate interviews, proper background screening,

and candidate selection/job offers.

. Organized orientation and training of new recruits, and skill

development programs for employees.

. Ensured that the personnel of the human resources department

perform their administrative duties efficiently.

. Furnished records and status reports on personnel related matters

to the senior management of the company.

. Responsible for performance evaluation, goal setting, and providing

feedback to employees.

. Responsible for processing terminations.

. Responsible for ensuring compliance with federal, state and local

laws concerning recruitment, employee benefits, and working

conditions.

. Responsible for considering and sanctioning leave requests, and

analyzing staffing levels.

. Involved in addressing problem situations with employees or

discipline issues that arise.

. Investigated in matters of employee relations issues to include,

(EEO) issues.

. Oversees HR staff during the planning and administering of all

activities.

. Served as management representative when called upon.

Customer Service and Sales Specialist -

Bell South Customer Care Center - New Orleans, La - 800-***-**** company

code 10535

January 2005 - August

2005

. Conferred with customers by telephone to provide superb customer

service regarding information about products and services.

. Provided prompt resolution of customer inquiries by providing

appropriate billing, refunds, service, programming or maintenance

information.

. Solicited sale of new services and focus on customer retention.

. Exceed or maintain minimum sales.

. Recognizing and managing assertive customer calls.

. Responded to routine customer work/service order inquiries and

requests with follow-up calls.

. Participated in new hire training.

. Performed all other assigned duties.

. Exhibited Punctual, regular, and consistent attendance as required.

Loss Verifier

US Government Small Business Administration - Fort Worth, TX - (817)

8682300

October 2004 - November 2004

. Maintained file base of damaged properties.

. Scheduled date/time to meet with owner to assess damage.

. Accurately measured square footage of dwelling.

. Calculated and placed dollar value on damages to real and/or personal

property.

. Took photos.

. Placed dollar value on damages.

AT&T Small Business Customer Care - Kenner, La - 800-***-**** company code

10535

April 2000 - October 2004

Conferred with SMALL BUSINESS customers by telephone to provide

superb customer service regarding information about products and

services.

Provided prompt resolution of customer inquiries by providing

appropriate billing, refunds, service, programming or maintenance

information.

Solicited sale of new services and focus on customer retention.

Exceeded or maintain minimum sales.

Recognized and managed assertive customer calls.

Responded to routine customer work/service order inquiries and

requests with follow-up calls.

Exhibited Punctual, regular, and consistent attendance as required.

Honors/Related Courses

. Lone Star Community College - Cum Laude Honors

. Human Resource Management

. Organizational Behavior

. Co-op Business Management I

. Effective Human Relations

. Principals of Management

. International Management

. Business Ethics

. Supervision

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