Customer Service Human Resources

Jessica Alarc n

**** **** ****** ** . *********, TX 75146 . Phone 214-***-**** .

Email: ***********@*****.***

March 15, 2010

American Heart Association

National Center - Human Resources

7272 Greenville Avenue

Dallas, TX 75231

To Whom It May Concern:

I would like to express my interest in the Recruiter/HR Representative

listed on the American Heart Association website based in Dallas. My work

experience includes many facets of customer service, sales, administration,

hospitality, human resources, event and project management, recruitment,

and training. These experiences coupled with the projects I have managed

have allowed me to develop confidence, leadership, and effective

communication skills.

I am confident that my current position as Director of Event Operations and

previous positions have formed me into a well rounded individual that will

make me successful with American Heart Association. I am currently

responsible for the overall operations of the corporate office for Anthony

Travel which include recruitment, development, and retention. Since my

current employer does not have an HR department, those responsibilities

have been executed by me. I have successfully centralized resume

submission and evaluation. I am currently developing the interview process

to assure federal compliance.

In addition to my passion and enthusiasm, I bring to this position

commitment, assertiveness, and the ability to multitask. I am comfortable

in a fast-paced environment, open-minded, a self-starter, and well

organized. I am a fluent in Spanish both oral and written and have

extensive knowledge in all of the Microsoft Office programs (i.e. MS Word,

MS Excel, MS Outlook, MS PowerPoint, MS Publisher and some knowledge of MS

Access).

Throughout college I experienced collaborating with non-profit

organizations on project and events giving me exposure to people of many

backgrounds and work styles. I served my community as an active member and

officer with the Hispanic Women's Network, St. Jude's Hospital, and Kappa

Delta Chi Sorority.

I would appreciate the opportunity to discuss this opportunity and my

qualifications with you. I have applied for this opportunity and the

Project Coordinator in Scientific Meeting department based on my strengths.

My current salary is $62,500.00 annually. Although I would like to be in

that range or higher, my salary is negotiable for the right opportunity. I

can be reached at 214-***-**** (cell) or by email at ***********@*****.***.

Until then, thank you for your consideration and I look forward to meeting

with you.

Sincerely,

Jessica Alarc n

Jessica Alarc n

1233 High Meadow Ln . Lancaster, TX 75146 . Phone 214-***-**** .

Email: ***********@*****.***

PROFILE

Extensive background in customer-oriented service operations and business

development, including sales, marketing, promotions, and cost control.

Over ten years experience in event planning and project management

Over six years of experience recruitment and managing associates at all

levels; maintained positive relations with staff and clients in a

fast-paced environment.

Proven ability to handle currency and financial transactions accurately,

including creation and implementation of budgets.

Familiar with all Microsoft Office Suite programs

Fluent in Spanish - both oral and written

Experience

Anthony Travel . Dallas, Texas . January 2007 - Present . Director

of Event Operations Director of Event Operations: Member of

leadership team with primary responsible for overall operations of

40 person corporate office of a leading collegiate and event travel

company. Sales and International Business departments report

directly to me.

Financial Responsibilities: New business development, Budget

development and implementation; Financial reconsolidation; Accounts

Payable and Accounts Receivable for the International business.

Human Resources/Supervisory Responsibilities: Recruitment,

evaluation, hiring, development and supervision of overall office;

Development and execution of office wide training; Development of

new hire training and Annual Performance Reviews Program; and Act

as HR professional for the corporate office. Ensure all company

core values are followed daily.

Operational Responsibilities: Oversee business operations,

identify, communicate, and train on best practices; Watch financial

spending; Develop plan to lower costs per transaction and increase

associate productivity.

Anthony Travel . Dallas, Texas . August 2003 - January 2007 . Event

Manager

Event Manager: International Sports Tours/Global Football

Program/Ironman Triathlon World Championship/Housing Bureau for AAU

Jr. Olympics, and various Collegiate Bowl Games.

Event Management Responsibilities: Total program administration;

Management of day-to-day operations; Contract negotiation; Vendor

relations; Site logistics; On-site management and representation;

Development of new business leads; Sales and Marketing.

Financial Responsibilities: Budget development and implementation;

Financial reconsolidation; Accounts Payable and collection of

Accounts Receivable.

Human Resources/Supervisory Responsibilities: Recruitment;

Evaluation, hiring, development and supervision of direct reports;

Training of sales staff.

Anthony Travel . Dallas, Texas . March 2001 - August 2003 . Event

Coordinator

Event Coordinator: International Sports Tours/Global Football

Program/Disney Created Soccer.

Event Coordinator Responsibilities: Created and modified all

reservation on assigned events; Assist Event Manager in any event

related duties; Worked on-site to ensure customer satisfaction.

Saltgrass Steakhouse . Arlington, Texas . March 2001- February 1998

. Office Assistant

Administrative/Supervisory Responsibilities: Supervised wait staff

during shift; Part of the opening team; Conducted orientations;

Created and maintained employee files; Scheduled and supervised

continued training and certification; Acted as the translator and

interpreter for management.

Financial Responsibilities: Reviewed inventory; Reconciled all

invoices and product ordered.

Dallas Public Schools . Dallas, Texas . 1996 -1999 . Administrative

Clerk

Responsibilities: Processed applications; Performed all office

duties in substitute office; Customer service

Personnel One & A+ Student Staffing . Dallas, Texas . 1994 -1997 .

Temp Employee

Temporary assignments: General office duties; Banquet Service and

Special Events

education

University of Texas at Arlington . Arlington, Texas

Working towards my Bachelors of Science on a part-time basis

additional training

Educational Workshops/Seminars. Dallas, Texas

Time management, organization and leadership development and

employment law

Travel Management Courses . Dallas, Texas

Intro to Meeting and Convention Management

Hospitality and Special Events

Wedding Careers Institute . Houston, Texas

Creating budgets, wedding timelines and itineraries, wedding

etiquette and protocol for wedding attire, interviewing vendors,

negotiating contracts, coordinating multi-cultural ceremonies and

receptions.

Other activities/career achievements

Served on an employee elected committee to evaluate office culture

and offer suggestions on improvement.

Member of an in-office team to evaluate company organization and

plan out a new departmentalization plan.

Planned several leadership retreats/conferences over the last 9

years; attendance varied from 20-600.

Former Member of Hispanic Women's Network of Texas.

Former Executive Director for North Texas/Oklahoma Regional Alumni

Association for Kappa Delta Chi, Inc.

Former committee member for St. Jude's Hospital Gala to raise funds

for the hospital.

Event and Wedding planning

References available upon request

Contact this candidate