Customer Service Human Resources

Andre' Levi

**** ******** ***** . ************, ** 46254

317-***-**** (Cell) . **********@*********.***

Available for Relocation

Supervisor

"Each and every day that I work, I review some part of my operation and SOP

to see if there are ways to improve. When problems are encountered, I not

only look for causative factors but also seek ways to incorporate

preventative measures through new policies and practices. It also is

important to be highly visible in my organization because it allows me to

find high-performing employees who might not have been utilized properly to

improve operations."

Professional History:

Foxconn Electronics, a division of Q-Edge

1581 South Perry Road, Plainfield, IN 46237

Production Supervisor (09/06-01/09)

Position Profile:

I planned and managed the day to day allocation of resources (equipment,

people, materials and systems) in order to efficiently, safely and cost

effectively achieves performance targets as agreed with Production

Operations Manager. Ensure that a high quality of products, services,

housekeeping standards are maintained and improved in the area,

I was tasked to provide coaching, mentor and develop team members to meet

current and future business requirements to include proper assembly and

technical troubleshooting of all desktops, notebooks, and workstation

computers.

I prioritize, schedule, and ensure; Maintenance & Repairs are completed to

maximize efficiency.

Job duties also include working closely with Human Resources to plan the

labor force to align with customer demand, scheduling, and payroll.

Accomplishments:

. Increased Quality by 20%

. Improved productivity by 10%

. Reduced material waist by 10%

. Revised computer technician troubleshooting manual

Adecco Technical

6081 E. 82nd Street, Indianapolis, IN 46250

Warranty Technician Team Leader (11/04 - 09/06)

Position Profile:

Accepted contract to provide Foxconn Electronics with effective and

efficient trouble shooting and technical support to ensure product quality

and turnaround time.

I was also task to develop the warranty technician trainees and assembly

associates on proper testing and assembly of desktop, laptops, and

workstation computers, along with diagnosing and correcting software and

hardware related issues so the product can complete diagnostic testing

without failure.

Also task to train technicians with proper tool handling and the

disassembly & reassembly of desktop, laptops, and workstation computers.

Accomplishments:

. Maintained outstanding Safety record with zero incidents in 3 years.

. Consistently recognized for Valued Contributions.

Conseco Insurance Company

11825 N. Pennsylvania Street, Carmel, IN 46032

Senior Analyst (11/98-06/04)

Position Profile:

Provided leadership, customer service support, and production support to

the New Business Underwriting Support team.

Cases managed underwriting applications with the purpose of evaluating

qualifying assessments and ordering additional requirements for

underwriting decisions and provide customer support to all call center

departments.

Accomplishments:

. Created and implemented the Personal History Interview procedure

manual.

. Maintained a 24 hour turnaround time of completed phone interviews for

3 years.

. Responsible for department over target report and PHI monthly report.

. Received Conseco's "Step Up" honor from Senior Vice President of Life

New Business.

Prime Receivables Financial

Supervisor: Customer Service/Collections (05/95-10/98)

Herff Jones

Specialist: Medals & Awards/Precious Stones (08/92-05/95)

Education

Ashford University

Clinton, IA

BA, Organizational Management "Specializing in Human Resources"

New Horizon Computer Learning Center

Carmel, IN

Key Skills Learned: A+, Network+, and organizational skills

Northwest High School

Indianapolis, IN

Key Skills

. Lean Six Sigma Training.

. 5S methodology.

. Poke Yoke methodology (Just In Time process).

. Multiple Project Management.

. Quality Control.

. Hardware and Software repair, installation, and diagnostics.

. Microsoft Vista, XP, 2000, Server 2000.

. Microsoft Office: Word, Excel, PowerPoint, Lotus Notes.

. Lifepro systems.

. NICE voice recording software/systems.

. Document Control.

. Procedure development and implementation.

. Mentoring / training skills.

. Process Development.

. Process Optimization.

. Product Complaint Resolution.

. Member of Safety and Quality Committee.

. Re-engineered manufacturing processes.

. Implemented Just-In-Time manufacturing techniques.

. Worked with Executive leadership to reduce overhead costs to obtain

financial turnaround.

. Type 55 wpm

. Over 8000 keystrokes per minute (Data Entry) Alpha/Numeric.

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