Customer Service Manager
Resume:
G. M. Pruess
Sierra Madre Ca. *****
**********@*****.***
April 12, 2010
Attn: Human Resources Department
Historically: My two previous employers were D&J Properties and Muggee
Management and with 10 years in H.O.A. Management, my work experience
covers all areas of H.O.A. management. My responsibilities included
oversight of both full service and financial only service accounts. When
in 2005 Muggee Management opened a branch office in Pasadena I was given
responsibility to establish, develop and oversee the creation of a branch
office in Pasadena. Under my responsibility the office served as the
primary customer contact as well as field representative for approximately
75% of the cliental until the company downsized office staff and closed the
branch in 2008. While at D&J Properties from 1998 through 2003 my
responsibilities covered Customer Service, Administration, Property
Management and Maintenance Supervisor. In addition I was the after hours
emergency supervisor and promoted to Maintenance supervisor responsible for
oversight and scheduling of the in-house maintenance department.
Currently: To expand my understanding of building maintenance in 2007 I
enrolled and completed an accredited course in Property/Home Inspection and
combined with 5-8 years of field experience am seeking a position within,
but not limited to, Property Management as a "Facilities" Manager focusing
on day to day maintenance and special project oversight. Due to my
Manager's background I have experience interacting with a broad range of
contractors and City building inspectors. I am well acquainted with bid
analysis and comparison while keeping budgetary concerns in focus. I am
experienced in communicating necessary information to managers and have
acted as a liaison to Board Members and or property owners.
I would appreciate the opportunity to relate the experience detailed in the
enclosed r sum to positions in your Company, answer any questions you may
have and explain how my background can be of value to your long-term
interests.
Sincerely,
G. M. Pruess
Enclosure: r sum
G. M. Pruess
Home Phone 626-***-****
Sierra Madre Ca. 91024
**********@*****.***
POSITION: Facilities Manager / Property Management
CAPABILITIES:
Microsoft Word, Excel, Outlook
Working experience with 250 contractors
Background in Property Inspection
Experienced at public relations with clients and contractors
Experienced at problem solving
WORK EXPERIENCE:
Feb. 2004 to May 2008 Muggee Management,
Monrovia CA 626-***-****
Property Manager, Branch Manager and Field Representative
Performed Administrative duties . . . Oversaw financial expenditures . . .
Created monthly reports of the Association's activity . . . Drafted annual
budget's . . . Organized and directed Home Owner Association meetings . .
.Met with contractors to provide an overall understanding of projects . . .
Clarified information when necessary between Contractors, Property Managers
and the Board of Directors . . . Managed large scale maintenance projects,
including development of plans and schedules . . . Received bids, and
selected contractors . . . Reviewed maintenance contracts . . . Monitored
work in progress
Nov. 1998 to December 2003 D&J Properties,
Altadena, CA (Out of Business)
Customer Service / Property Manager / Maintenance supervisor
Supervised all preplanned and emergency maintenance . . . Approved
maintenance contracts . . . Drafted annual budget and managed financial
expenditures . . . Organized and guided Home Owner Association meetings.
Reviewed and corrected all financial statements . . . Processed Home Owner
Association certifications and legal notifications.
Responded to emergency issues 24/7 contacting vendors, supervising
emergency work, and authorizing payment.
Sept. 1986 to Nov. 1998
Coinmach, Glendale, CA 800-***-****
Machine Repairs and collections
Performed maintenance on commercial laundry equipment on site . . .
Collected laundry revenues from commercial locations . . . Processed
incoming revenue, generated financial reports, and scheduled day-to-day
Collection Department activities.
Jan. 1978 to Jan. 1982
United Sates Air Force, Las Vegas, NV
Airman First Class, E-3
Aircraft maintenance: Performed pre-flight/post-flight inspections, launch
and recovery, and all related maintenance on F-15 Strike Eagle and F-5
Aggressors. Further duties included participation in the annual REDFLAG
exercises.
EDUCATION: Penn Foster Property / Home Inspection
Coleman College (Computer
Programming)
Pasadena City College
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