Customer Service Quality Assurance

Ritz Morris

PO Box *****, Portland, OR ***** . 503-***-**** . ***********@*****.***

OBJECTIVE

To obtain an entry level Surgical Technologist position in the Healthcare

Industry.

QUALIFICATIONS

Exceptional Public Relations skills. Bilingual; fluent in English and

Spanish. Experienced Supervisor; increased productivity and performance.

Known as a dedicated and enthusiastic Manager, with over 14 years of

credible leadership experience. Extensive multi-industry background, with

strong time-management and interpersonal skills. Detail-oriented provider

of outstanding customer service.

EDUCATION

Concorde Career College, Surgical Technology, Portland, OR 2010

Portland Community College, Phlebotomy, Portland, OR 2003

INTERNSHIP

General Surgery - Salem Hospital 01/2010

Labor & Delivery Department - Oregon Health Science University 12/2009

Endoscopy & Colonoscopy - West Hills Gastroenterology Clinic 11/2009

Plastic/Reconstructive Surgery - Future's Outpatient Surgery Clinic

11/2009

Sterile Processing & Decontamination - Providence, St. Vincent Hospital

10/2009

EMPLOYMENT

WinCo Foods 2/2004-7/2009

Quality Assurance Control

Beaverton, OR

. Managed in-store quality control operations to ensure products met

specific requirements

. Sampling and testing of perishable and non-perishable items

. Supervised and trained freight crew in stocking techniques based on

packaging, shelf life

. Inventory control of spoiled, damaged and dated-items

Sole Proprietorship 5/1994-12/2008

Owner

Portland, OR

. Provided 14 years of Professional Cleaning Services & House Management

for private estates

. Managed loyal clientele ranging from 30+ acres horse farm, to

distinguished sectored estates

. Established character trust for well-traveled clients; Management

upkeep of property and personal possessions when out-of-town

. Monitored extensive remodeling projects

. Executed as liaison, between estate owners and contractors/sub-

contractors

. Provided detailed & individualized services to accommodate specific

needs

. Impeccable customer service satisfaction

AFFILIATIONS

Member

Association of Surgical Technologists

Volunteer

American Red Cross

American Lung Association

Susan G. Komen for the Cure

Head Start Program

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