Engineer System
Resume:
MANISHA E. PATEL
**********@*****.***
Stamford, CT 06905
(C) 203-***-****
______________________________________________________________
Tech Support / Production Operations Specialist
TECHNICAL SKILLS:
Operating System: Solaris 9, 10, 2.6, 2.7, HP UNIX, AIX 4.3.3.0,
Windows NT 4.0
Software: Control-M 6.3, 6.2(BMC Software),
WordPerfect, MS Exchange, Tivoli, Peregrine, ADSM
Microsoft Excel, Microsoft Project, Remedy and user
collaboration tools PVCS and Collage
Protocols: TCP/IP, RIP, SNMP, DHCP
Applications: HP-Open View A.04.00, Office 97, Lotus Notes
4.5
Storage Management: Tivoli Storage Manger 3.7.4 And TSM Client's 4.1.3
Languages: Work with standard programming tools/languages
SQL/Oracle, UNIX shell, Kornshell and JavaScript
Hardware: Unix Sun Solaris (SUNE 4500,E 6900, E
6800.Ultra 80, Ultra 2, RS/6000, HP 9000 E420, E490, V480,E4000, E6900,SunFire 6900, F4800,T1000,T2000, E4800, Sun
220R and more), Aix RS/6000
CERTIFICATIONS:
. Solaris 2.5 System Administrators - NY
. HP Education Services, NY (Fundamental of the UNIX System)
. Microsoft Technical Education center -NY (Supporting Microsoft Windows
NT 4.0 Core Tech)
. HP Education Services, NY ( HP Openview IT/Open funds Sys Admin)
PROFESSIONAL EXPERIENCE:
Synapse Group Inc., (Division of Time Warner), Stamford, CT
2005 - 2009
Production Engineer
Synapse Group is a cross channel marketing company that specializes in the
promotion of magazines, merchandise products and services.
. Worked directly with vendors and clients to manage file transfer and
directory structure changes as requested with appropriate security
permission.
. Analyzed and supported daily production order files and communicated
with the business / vendors on any file/process failures
. Reviewing log files, running DB queries on SQL Caf .
. Organized, scheduled and supported all daily production batch cancel
jobs.
. Acted as Level 2 application support for production failures.
Investigated, fixed or followed up with the appropriate support group
for resolution.
. Tracked all incident reports and enhancement requests using Remedy.
. Maintained turnover log of all outstanding issues that need follow up.
. Supported end users with Managing their files and documentation via
Vault/sharepoint/oneNote.
. Administered all production jobs using Control-M scheduler.
. Coordinated new process and functionality implementation.
. Prepared and maintained extensive documentation of production support
procedures.
. Planned and coordinated project releases and communicated with
management, clients, vendors and internal departments to coordinate
overall technology efforts.
. Worked on encryption tool used for sensitive data using pgp / gpg.
. Ran the command line UNIX jobs using at and cron utility.
. Setup user accounts using VI editor and provided appropriate file
permissions for navigation around the UNIX file systems.
. Bank of New York, New York, NY 2000 - 2005
. Senior System Support Analyst
. Created departmental procedures and distributed them on the web pages.
Automated daily tasks using shell scripts.
. Handled troubleshooting: Problems with NFS, NIS and TCP/IP; problems
according to message on the Tivoli; and, rebooted UNIX and NT servers
to resolve the system issues.
. Restored files from UNIX, NT, Novell and Lotus Notes server from TSM
server.
. Created Lotus Notes database as requested by management.
. Provided technical guidance/support and training to co-workers.
. Assisted System Administrators with problems and ensure appropriate
support.
. Managed relationships with co-location facilities and product vendors.
Contacted SUN, IBM and EMC for hardware issues.
. Stopped and started printer using AS/400.
. Supported over 500 nodes on NT and Unix on multiple domains.
Security Industry Automation Corporation (NYSE), New York, NY
1997 - 2000
System Support Operator
. Responsible for daily production and Maintained turnover log of daily
activities.
. Responded to troubleshooting requests/problems received on the
console. These included problems with trading floor screens, printers
and network. Used ping and traceroute.
. Performed basic user security task and use data access control to
enhance file security.
. Navigated through the UNIX file system and manipulated text file using
command line interface and VI editor.
. Provided backup using the tar command and write a shell script for
routine work and put that into crontab.
. Used top and grep command to monitor the process.
. Handled permission for share files and directories for local and
network in NT.
. Supported end users with UNIX and NT.
. Trained new employee.
. Supported hand held devices for brokers on NY trading floor.
EDUCATION:
. Bachelor of Home Science with Textile & Clothing: SNDT University,
Mumbai, India
. Diploma in Fashion Design: JD Institute of Fashion Technology, Mumbai,
India
. Certificate: Unix Administration Computer Software Developers &
Education Center, Mumbai, India
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