Manager Sales

VICTOR E. FOUNTAIN

**** ********* **. *********, ** 21244

******************@*******.***

Experience:

****-**** *********** ******* ************, Inc. Randallstown, MD

Technical Support Manager:

. Managed all awarded service contract

. Developed service procedures and guidelines

. Developed strong relationship with new and existing customers

. Managed in-house Help Desk assisting customers with remote application

support and network configurations.

. Managed in-house Depot repair ensuring timely return around times

. Schedule training for technical personnel with our major OEM vendors

for

updated certification.

1992-1993 ASF Systems, Inc. Baltimore, MD

Technical Manager::

. Developed / Implemented Service department into a Profit/Loss center

with contract sales of $20 million.

. Managed all pre-sales technical accounts.

. Implemented training course for new technicians.

. Managed the integration department.

. Managed the Service Department - On-Site service as well as Depot

maintenance.

1987-1992 Pulsar Data Systems Lanham, MD

Technical Manager:

. Contract sales of $150 million.

. Managed the Service and Integration departments.

. Set-up training for all technical personnel and Project managers.

. Managed the out going of $50 million in product and inventory of $5

million.

. Technical Advisor to the sales and marketing department

1986-1987 Celtec Incorporated Landover, MD

Senior Computer Engineer:

. Managed all repairs in-house and on customer sites.

. Managed inventory levels for Field Service Representatives.

. Managed and Trained 20 Field Service Representatives.

Education:

1973 - 1976 Northwestern High School, Baltimore, Maryland

1976 - 1979 Catonsville Community College, Catonsville, Maryland

Bio Medical/Digital Electronics

Certifications and Training:

. 1988 - IBM Business Management Certificate

. 1988 - Certification on all IBM systems

. 1989 - Certification on all AST systems

. 1990 - IBM Technical Advisor Certification

. 1991 - Compaq System Engineer Certification

. 1988 - Certification on all Hewlett Packard printers and computers

. 1990 - Novell CNE

. 1997 - Microsoft Certification (Network Administrator Cert.)

. 2000 - Cisco product training (routers, switches, and hubs)

. 2002 - Certification on all Konica Minolta printers

. 2005 - SBA Executive Officer Training (Cert.)

. 2006 - Certification on all DELL computers and printers

. 2008 - Facility Security Officer (FSO) Training (DOD)

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