Customer Service Manager

Kew Lee

*** *** *** ******, ***., NJ. ***** - ********@*****.*** - 609-***-****

Professional Freelance PC and LAN Install and Repair (3/00 -

present)

Experience Custom build PC Desktops; repair personal PCs and

Laptops; Install, configure, and secure personal LANs and

network printers; remove viruses, spyware and other

malicious attacks; personal software and practical security

awareness consultant.

Casino Pit Manager (7/96 - 1/07)

Tropicana Casino Resort, Atlantic City, NJ

Managed staff of approximately 45; increased staff

productivity and technical ability through effective

training and motivational efforts;

Utilized Table Touch and Table Manager on an AS/400

platform to maintain and balance records and reports of

casino pit and table inventory; handled all front-line

customer disputes.

Casino Games Instructor (1/96 - 7/96)

Tropicana Casino Resort, Atlantic City, NJ

Prepared daily training schedules and kept records of

progress; also developed and maintained new training

procedures for newly hired, experienced, and executive

personnel in company protocols to ensure service and

regulatory compliance; Certified in upward management

techniques which resulted in promotion.

Casino Supervisor (1/90 - 1/96)

Taj Mahal Casino Resort, Atlantic City, NJ

Managed multiple gaming tables supervising casino dealers

in all of the various table games; balanced table inventory

and reported to pit manager of any large transactions or

suspicious actions; received employee of the month award

for excellent quality service.

Dual Rate Casino Supervisor (6/86 - 12/89)

Sands Hotel & Casino, Atlantic City, NJ

Dealt or supervised the various casino games; received

excellence in customer service award.

Casino Dealer (5/83 - 6/86)

Sands Hotel & Casino, Atlantic City, NJ

Dealt the various casino games such as Black Jack, Craps,

Roulette, and Baccarat; provided excellent customer

service; selected for upward mobility program, resulting in

Certification and promotion.

Education Computer Programming A.A.S. Degree, 5/09

Atlantic Cape Community College

3.75 GPA

Network Engineering and Data Communications Diploma, 5/01

The Chubb Institute, Cherry Hill, NJ

3.75 GPA

Received Microsoft Certified Professional Certification in

Windows NT - Server 4.0, Workstation 4 and Network

Essentials.

A+ Certification Program, 2/00

Marcos & Associates, Inc., Northfield, NJ

Received Microsoft A+ Certification and Microsoft

Windows/Dos computer service professional

Certified Casino Service Representative, 3/83

Casino Career Institute, Atlantic City, NJ

Certification in all various casino games

Certifications Microsoft Certified Professional

Microsoft A+ Certified

Related Principles of Management

Courses Systems Analysis and Design

Networking and Data Communications

Help Desk Support

Issues in Computer Security

Microsoft Office 2007

Programming Languages: C++, Java, and Visual Basic

Hobbies Organizing personal data and book keeping;

keeping up to date with

And Interests latest technology and reviews; culinary arts,

cooking, grilling and trying new recipes; sports and

recreation such as: organized basketball, fishing, golf,

and skiing.

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