Customer Service Sales

Damien Wing, A+, Network+, MCP, MCSA, MCSE

***** ****** ****** ***

Rancho Cordova, CA 95742

209-***-**** ********@*******.***

A disciplined MCSE with 16 years experience in building, maintaining and

repairing computers and planning and establishing networks. I have

experience in supporting clients in a variety of industries including

Education, Insurance, Security, and Sales.

Skills:

Operating Systems:

Win95/98, Win XP, Win Vista, Win 7, Mac OS X (10.3 - 10.5), Windows

Server 2003, Windows SQL Server 2005

Programs:

MS Office 2003, MS Office 2007, Nero 8/9, AutoCAD 2000, MS Access

2003

Utilities:

Norton Antivirus 2007, Avast Antivirus, Zonealarm Firewall, Spybot,

Revo, Norton Ghost, AVG Antivirus

System Administration:

Active Directory, DNS, DHCP, VPN, NAT, Certificates, RRAS,

Replication, Subnetting and Networking, RADIUS, LAN/WAN Technologies

System Support:

Software Testing and Level 1 Debugging, Storage Driver Testing, WHQL

Testing, User Rights, System Recovery, Hardware Installation, Program

Modification, Imaging

Hardware Knowledge and Support:

Desktop and Laptop (Mac, HP, Dell, Sony, Gateway, Toshiba, MSI, ASUS,

Compaq, Lenovo), Routers/Switches/Hubs (Linksys, DLink, 2Wire),

iPod/iPhone, Time Capsule, Airport, Cinema Displays, HDTV (Sony, Toshiba,

Panasonic)

Misc. Skills:

66 wpm, w/2% error certified, 10 Key - 10000 ksph, Customer Service

Skills General Office Skills, Call Center Experience, Medi-Cal

Database

Certifications:

A+, Network+, MCP, MCSA, MCSE, MCTS (Completion Date: June 2010)

Experience:

12/09 - Present College of Career Training Citrus Heights, CA

IT Consultant

College of Career Training is a licensed and accredited private vocational

school for the instruction in Diagnostic Medical Sonography, ECG, and

Pharmacy Technology. Setup and maintaining a small network of computers

using Windows XP and Windows Vista.

. Provided technical support to the college on an on-call basis

. Technical Consulting and recommendations

. Computer repair

. Network Infrastructure building

. Complete System builds

11/09 - 02/10 Intel/Kelly IT Folsom, CA

Software Specialist III

Intel is a world-renowned manufacturer of computer components and has an

established history of high quality standards.

. Replicated issues found by customers of Intel for further Debugging

. Basic troubleshooting and light Debugging

. Routine maintenance of hardware and software systems

. WHQL Testing

. Hardware and Software Testing in a high volume environment

. Complete System builds

. White Box and Beige Box testing using a variety of software and

operating systems

6/07 - 5/08 Apple Inc Elk Grove, CA

Product Specialist

Apple is a fortune 500 company with high public awareness for their

innovative products.

. Provided top tier of customer accessible support for software and

hardware (OS X, All Apple laptops and desktops, iPods and iPhones, all

Apple Software)

. Provided vendor support for onsite repairs and troubleshooting

. Provided pre-sales technical information to sales dept and potential

customers

. Charged with the responsibility of being the official voice of Apple

regards to their contact with their customer base and the needs of the

business in providing technical assistance, handling requests for

replacements, to make decisions regarding exceptions to policy.

12/06 - 3/07 Ameriquest Rancho Cordova, CA

Mortgage Specialist

Ameriquest is a mortgage lender specializing in the sub-prime market.

. Heavy Call Center Customer Service

. Telephone Sales of mortgage refinances

. Filing, paperwork and general office

05/03 - 10/06 Combined Insurance Sacramento, CA

New Business Agent

Combined is the largest consumer insurance underwriting company of Aon

Corporation.

. Marketing of insurance products

. Development of new business relationships, 80% time spent in face-to-

face selling situations

. Sales and service on existing accounts

. Personalized account retention

4/02 - 7/02 Blizzard Entertainment Irvine, CA

A premier developer and publisher of entertainment software

. Testes latest builds of new gaming software

. Attempting to find software bugs to report to game developers

. Documenting bugs found in game for code fixes by programmers

. Track frame rates and connection status through different gaming

scenarios

10/01- 03/03 EDS Rancho Cordova, CA

Call Center Representative

Under contract through Superior Personnel assigned to EDS in their Medi-

Cal/Healthy Families enrollment center as well as their Medicare Call

Center.

. Data entry of personal confidential information into the state

database

. Program eligibility determination based on state guidelines

. Phone support to Medicare participating doctors and pharmacies to

issue approvals and answer questions

11/00 - 2/01 ROP Program - INTEL Folsom, CA

System Software Technician

The world leader in silicon innovation develops processor technologies and

supports global initiatives to continually advance how people work.

. Driver testing for storage devices

. Verifying hardware and software issues

. WHQL test procedures for system storage driver validation on with

Microsoft operating systems

. Working with team to bring products for release within specified dates

3/00-9/01 Business Media Services Sacramento, CA

Media Analyst

Business Media Services is a small business that records, researches and

provides copies of news broadcasts to the general public as well as public

relation firms for a variety of other business.

. Logging news broadcasts into a database

. Researching archives to prepare clips for Public Relations firms

. Setup and programming of recording machines

. Setup of nightly backups to offsite database

Education:

9/08 - Present Techskills of Sacramento Sacramento, CA

8/00-6/01 ROP Program Bella Vista HS Sacramento, CA

CAD/CADD Certificate of Completion of Course

4 month internship at INTEL

References:

Grace Vazquez 916-***-****

Manager at Combined Insurance Company of America

Kim Alexander 916-***-**** ext. 136

Trainer at Intel

Charles Pickrell 916-***-****

Co-Worker at Apple Inc

Tamara Spiva 209-***-****

Student

Mrs. Sima 916-***-****

Director at College of Career Training

Jeff Wicks 916-***-****

Co-Worker at Kelly IT/Intel

Marcy Phair 916-***-****

Managing Rep at Kelly IT

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