Manager Customer Service
Resume:
W. Glenn Beeson
Maryville, TN 37803
865-***-**** (Mobile)
Summary
Over 29 years of experience in a variety of engineering and management
positions to include Cost and Scheduling, Procurement Engineering, Project
and Program Management, and Supplier Quality Assurance. Able to
effectively manage employees and projects, successfully surpassing the
goals and expectations as set forth by company management.
Experience
2008-2009 Bechtel Power Corporation, Frederick, Maryland
Procurement Engineering Group (PEG) Manager, Watts Bar Unit 2
Completion Project, Spring City, TN
Utilizing the EPRI Nuclear Procurement Guidelines, served as a
working manager in defining the technical and quality requirements
for all permanent plant equipment purchased through a Field
Material Request (FMR). Proficient in the Automated Procurement
Engineering Data System (APEDS), along with Passport and Maximo
cataloging systems. Reduced and maintained the average PEG FMR
processing time to less than 2 days in order to meet management
expectations.
Phase I Historical Document Review, Watts Bar Completion Project,
Knoxville, TN
Established review guidelines and coordinated the review of
30,000+ historical WBN Unit 1 Problem Evaluation Reports (PERs)
and Conditions Adverse to Quality (CAQ) reports in order to
determine applicability to Watts Bar Unit 2. Phase I completed
under budget and one month ahead of schedule.
2004-2008 Parker Hannifin Corporation - Seal Group, Cleveland, Ohio
Territory Sales Manager
Managed territory automotive and industrial accounts in Tennessee
and Kentucky through direct and distribution sales. Annual average
for "new business' sales in excess of one million dollars per year,
over a four year period. Responsible for continued territory
growth through the development of new accounts, while maintaining
exceptional customer service standards at mature accounts.
Cultivated customer relationships into partnerships by assisting in
the solving of operational issues and/or problems through the
design and development of new components, sealing systems, and
process improvements. Coordinated customer technical and request
for quote information with manufacturing divisions to ensure quote
expectations where met or exceeded. Supplied polymer
recommendations based on operating and environmental conditions as
requested by the customer. Routinely assisted manufacturing
facilities in the resolution of customer quality issues.
1996-2004 JTEKT North America, Vonore, Tennessee
Supplier Quality Engineer
Managed the quality of purchased commodity base consisting of
safety critical components used in the manufacture of automotive
rack and pinion steering gears.
* Identified potential suppliers, ensuring quality, cost, and
delivery expectations were achievable.
* Conducted supplier quality system audits and provided key input
in the selection of suppliers.
* Implemented APQP process to insure timely and successful product
launch.
* Reviewed and approved supplier Production Part Approval Process
(PPAP) packages. Ensuring all process documentation such as
Control Plan, Process Flow, and Process FEMA were evaluated and
acceptable. Assisted suppliers in development as required.
* Developed receiving inspection requirements based on supplier
performance and PPM data.
* Monitored supplier process capability through the analysis of
statistical (Cpk) data and made recommendations for process
improvement.
* Worked closely with suppliers in the identification of root
causes and the development of process countermeasures in order to
eliminate repeat quality issues.
* Worked closely with suppliers to optimize Lean Initiatives.
W. Glenn Beeson, Page 2 of 2
Experience (Continued)
JTEKT North America, Vonore, Tennessee (Continued)
* Evaluated and approved supplier process and engineering change
requests.
* Implement Kaizen projects designed to reduce cost and improve
overall plant performance.
1980-1996 Tennessee Valley Authority, various locations and positions.
* Procurement Engineering Manager, Watts Bar Nuclear Plant, Spring
City, Tennessee
Managed the Procurement Engineering Group, made up of both direct
and contract engineers, in the definition of engineering and
quality requirements of purchased components. Responsible for
scheduling procurement activities required to support plant
maintenance and construction schedules. Ensured procurement
documentation was maintained and organized, and as required by
Nuclear Regulatory Commission (NRC) representatives, presented
data for review and evaluation. Accomplishments during tenure
include Licensing, Fuel Loading and Commercial Operation of Watts
Bar Unit 1, located in Spring City, Tennessee.
* Preoperational Test Liaison, Watts Bar Nuclear Plant, Spring
City, Tennessee
Represented the Engineering Department in the conduction of
Preoperational Test activities. Performed problem solving
activities and coordinated solutions to test failures and
questionable results.
* Engineering Corrective Action Program Manager, Watts Bar Nuclear
Plant, Spring City, Tennessee
Performed investigation, root cause analysis, definition of
corrective actions and verification activities in order to
complete open Corrective Action Reports per plant procedures.
Routinely briefed plant review board and NRC representatives of
findings and closure.
* Program Manager, Vice Presidents Staff, Watts Bar Nuclear Plant,
Spring City, Tennessee
Managed special programs as assigned by the Vice President.
* Senior Cost Engineer, Nuclear Engineering Branch, Knoxville,
Tennessee
Supervised a small staff in the development, allocation and
tracking of branch budgets and schedules for multidiscipline
projects. Presented yearly budget and supporting data, both
orally and in writing to top management. Proficient in a variety
of scheduling and tracking software programs such as Primavera.
Strengths
I'm a people person who is a motivated, goal oriented, dependable and loyal
employee. Able to motivate others in the achievement of management goals
and expectations. A self starter who can function independently or in a
team environment. Very organized individual who is proficient in Microsoft
Office Suite components, Lotus Notes and a variety of other computer
programs. Experienced international traveler with a willingness to travel
as required in the execution of my duties.
Education
1980 BS Civil Engineering, Clemson University, Clemson, South Carolina
1976 Hargrave Military Academy, Chatham, Virginia
Additional Training
EPRI Guidelines for Nuclear Procurement
ISO/TS16949
ISO 9001
Toyota Production System
Six-Sigma Work Management and Problem Solving
8D Problem Solving
Kepner-Tregoe Root Cause Analysis
Other
Volunteer Little League Umpire 2000-Present
References
Strong professional and personal references are available upon request.
Contact this candidate