Engineer Customer Service Software .Net Technician

Janette Kifo

Sunbury, Pennsylvania *****

Work: 717-***-**** Cell: 570-***-****

Home: 570-***-**** Email: *****@***.***

SUMMARY

Programmer Analyst and Computer Technician (Hardware and Software)

Skilled in project management and research; organizational and time

management skills;

strong analytical and problem solving skills. Capable of directing a team,

delegating assignments, providing technical guidance and applying project

management skills.

Able to work effectively with all levels of management and staff, and with

customers

in defining requirements. Ability to work independently and effectively

communicate with customers. Strong ability to learn new programming

languages quickly and effectively. Skilled in the creative and language

arts.

Earned Associate Degree in Computer Science; Earned Bachelor Degree in

Computer Science/Software Engineer.

SKILLS

COMPUTER LANGUAGES:

Java

EXPERIENCED WITH:

.NET:

Microsoft Visual

C#.Net

ASP.NET

Visual Basic.Net

C++.Net

Framework 1.1, 2.0 and 3.5 sp1

LEGACY:

VB6

COBOL

SQR

DATABASE:

SQL

PL/SQL

SQLPLUS

TSQL

iSQL

WEB:

HTML

DHTML

XML,

ActiveX

AJAX

SCRIPTS:

JavaScript

BASH

Shell scripts

Familiar with PHP and PYTHON

SOFTWARE:

Database: Microsoft SQL Server and Microsoft Access, Sybase, Oracle, Toad,

SQL Developer

Platforms: Microsoft Windows 98 and 98SE, Microsoft Windows

2000 and 2003, Microsoft Windows XP, Vista, Unix AIX

FrontPage, Eclipse, Visual Studio.Net 2003, 2005, 2008, Microsoft Office,

Microsoft Project, Microsoft Visio, Macromedia Fireworks

Microsoft Exchange Server 2003 Active Directory, Sun Glassfishv2, TomCat,

Apache

Visual Source Safe and many more

EXPERIENCE

Programmer Analyst/Software Engineer May 23, 2008 - Present

(Security Clearance: Secret)

BAESystems Technology Services and Solutions

100 Sterling Parkway

Mechanicsburg, PA

Overall Responsibilities:

Develop and maintain logistics and weapons systems for Ohio class nuclear

submarines.

Maintain, analyze, test, compile and correct code for VB6, COBOL, SQR,

desktop applications that use Korn Shell Script and AIX box for reports and

transactions. Work with ActiveX objects in the vb6 runtime environment.

Specific Experience:

. Lead initiative to Migrate several hundred VB6 Desktop Applications to

Visual Basic.NET 3.5 framework using Visual Studio 2008 to

troubleshoot and fix upgrade issues.

. Ported VB.NET to ASP.NET and C#.NET 3.5 framework using Visual Studio

2008 to troubleshoot and fix incompatible upgrade issues.

. Worked on software engineering team developing and maintaining an

ASP.NET with C# code behind customer support application.

. Completed Skillbuilders course in PL/SQL using SQL procedures on

TSQL/SYBASE and PL/SQL/ORACLE

. Converted iSQL to SQLPLUS in Korn Shell Scripts KSH

. Developed ASP.NET pages with interaction to SYBASE and ORACLE

Databases.

. Created and interacted with Databases with SQL code.

. Created successful DAR for analysis of Telerik Controls

. Worked to troubleshoot user problems with application by duplicating

error, analyzing code, fixing offending code, testing fix, and

documenting changes.

. Researched, analyzed, and composed a Summary Paper on requirements for

508 Compliance and best business practice with WCAG for use on our

sites.

. Gave presentation on code table change analysis in Oracle DB

. Created Crystal Reports

. Worked on applications in an AIX environment

. Followed configuration management using Visual Source Safe for code

. Led initiatives to implement contaminant free LDS virtual desktops to

be used in different environments

. Set up Vb6 and LDS environment for virtual desktops

. Received great mid and end of year performance reviews

Owner, Manager, and Technician 1997-2007

The Computer Doctor

Lewisburg, PA 17837

www.thacomputerdoctor.com

Specific Experience:

. Set up home networks

. Installed and repaired software, including Microsoft Operating Systems

. Repaired Computers

. Worked Help Desk as Problem Solver

. Website Designer

. Created program to bulk import users into Active Directory in Exchange

Server 2000 with Excel Spreadsheet

Field Technician 2006-2008

QualxServ PARTIAL TELECOMMUTE

836 North Street

Tewksbury, Mass

01876-1256

Specific Experience:

. Provided full customer service from setting appointment to completing

repair

. "Break and Fix" (Hardware and Software) Technician

. Installed Software (OS, Drivers)

. Telecommuted through the Extranet. Maintained a customer database

throughout Pennsylvania

LANGUAGES

Speak, read, and write:

Italian

Spanish

English

FINE ARTS

Clay Sculpture

Wood Carving

Painting

Drawing

EDUCATION

2004-2006

McCann School of Business and Technology, Sunbury, Pennsylvania

Associate, Computer Science and Programming

Deans List, Summa Cum Laude, Salutatorian, GPA 3.88

Emphasis in business requirements with documenting the data, logic,

processes, flows and outputs.

2006-2009

University of Phoenix

Bachelor of Science IT/Software Engineer GPA 3.81

Emphasis in Business and Information Systems. Team Project environment.

2006/2007/2008

DCSE (Dell Certified Systems Expert)

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