Technician Help Desk
Resume:
David C. Reaser
Phoenixville, Pa 19460
******@*****.***
CAREER OBJECTIVE: Providing strong communication to bring satisfaction
to every client that I provide work for. I'd like to
constantly grow within the IT industry building a strong
and positive reputation for further growth.
CAREER HIGHLIGHTS: Growth with Multicare Plus from a small 2 computer
office to a million dollar facility. Setting up their
network with 1 server, 10 workstations and multiple
network devices.
Contract work with NCR pre wiring data and voice for DSW Shoe
Stores as well as terminating all cables. POS
installation as well as network devices. Testing all
cabling and devices to insure 100% functionality.
EDUCATION: Allentown Business School -
Allentown, PA
March 2002 ASSOCIATE IN SPECIALIZED TECHNOLOGY DEGREE
PERSONAL COMPUTERS AND NETWORK TECHNOLOGY
May 1996 Allentown Business School - Allentown, PA
DIPLOMA IN BUSINESS OPERATIONS
SOFTWARE SKILLS: O/S: Windows 95, 98, ME, 2000, Windows XP, Vista, 7,
Ubuntu, Mac OS X, Windows 2003 Small Business Server,
2003 Server, 2000 Server, 2000 Terminal Server, 2003
Exchange Server
Administration: Active Directory, Group Policy, VMWare, WSUS, Inter-
Tel 5000 Phone System, NEC DSX 40 and 80 Phone Systems
Remote Support: VNC Viewer/Server, Windows Remote
Desktop, Logmein, Teamviewer, Go2Assist, PC Anywhere
Help Desk Support: osTicket, Simple Intranet, Cyrberus
Help Desk
Mobile Device Support: iPhone, Blackberry, Samsung, Palm,
LG
Software: Office Suite 2003, 2007, Visio, Adobe
Photoshop, Frontpage, Macromedia Dreamweaver,
Thunderbird, Avira, AVG, Norton, McAfee, Malwarebytes,
Spyware Blaster
QUALIFICATIONS: Onforce Technician
Gurus2Go On-site Technician - Supplier ID 3921
Toshiba Laptop Repair Certified
Nexicore Hardware Warranty Repair Tech
Pursuing MCSE and Comptia Network+ Certifications
EXPERIENCE: Remax 440
June 2009 - Present Perkasie, Pa
Network Administrator
Responsibilities Include
Exchange Server/WSUS Server Inter-Tel 5000 Phone System
Simple Intranet Help Desk Terminal Server
MS Office Suite eFax Server
Real Estate Software Terminal Servers
File Servers/Application Servers Symantec Endpoint Protection
Active Directory VMWare
December 2007 - June 2009 D&D Consulting
Quakertown, Pa
Data and Telecom Technician
Responsibilities Included
POS Installs Web Design
T1 circuit swaps 2003 Small Business Server
Data and Telecom wiring NEC DSX 40/80 Phone System
Cisco Routers/Switches CCTV installations
Data cable troubleshooting Voice cable troubleshooting
Remote Desktop Support Go2Assist Support
January 2004 - Present SDR Computer Solutions
Easton, Pa
Network Administrator and Computer Repair Technician
Responsibilities Include
2003 Small Business Server Web Design
Email Hosting Web Hosting
osTicket Help Desk MS Office Suite
Teamviewer Remote Desktop Support
Ultra VNC Server/Viewer Virus Removal
Hardware Upgrades Data Recovery
PC Diagnose and Repair PC System Clean-up
Spyware/Malware Removal
REFERENCES: References available upon request
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