Customer Service Sales

NICOLAS AMARO

** ******* *** # ***

CORAL GABLES, FL. 33134

CELL # 786-***-****

Email: *******.*******@*****.***

CAREER SUMMARY

Executive with multi functional experience in domestic and international

markets for a Fortune 250 multinational corporation. Emphasis in business

operations, finance, administration, negotiations and marketing dynamics in

large-scale real estate and community development project. Hands-on

involvement in streaming/reengineering, customer relations, conflict

management/resolutions, teambuilding and community relations. After a

career spanning from 1972 to 2000 with ITT Community Development Corp., I

served from 2001 to 2005 as Corporate Controller for Paul J. Sierra

Construction, Inc. Fluent in both Spanish and English.

PROFESSIONAL BACKGROUND

PAUL J. SIERRA CONSTRUCTION, INC. Tampa, Fl.

CONTROLLER (2001-2005)

Reporting to Paul J. Sierra, Owner and CEO. Responsible for all accounting

and financial reporting functions of the Corporation

. Assisted CEO and owner, Paul J. Sierra, in resolving on-going

operations/management issues.

. Developed and implemented Accounting systems to provide P&L results by

Division.

. Developed criteria for bonus payments based on Division profitability.

ITT COMMUNITY DEVELOPMENT CORPORATION (ICDC)

Palm Coast, Florida

VICE PRESIDENT, BUSINESS OPERATIONS (1996-2000)

Reported to President and CEO. Responsible for operations and financial

results for various ICDC subsidiaries. Assisted CEO on final sale and

disposal of corporation assets such as subsidiaries, land inventory,

accounts receivables and fixed assets.

. Coordinated the due diligence process for the successful sale of $20

million land receivable portfolio.

. Successfully negotiated and coordinated the due diligence process and

sale of time-share inventory of $ 1 million, the Palm Coast Home Realty

Corp. and the Property Management.

DIRECTOR, CUSTOMER ADMINISTRATION (1984-1996)

Reported to Executive Vice President of Operations and Marketing Services.

Managed 3 direct staff with 24 employees and departmental budget of $1.2

million. Major responsibilities included contracts processing, lot

inventory, allocation and pricing, and customer relations. Carried out

policies to maintain company's positive public image. Coordinated with

marketing and sales to implement and support corporate goals and

objectives. Managed and collected over 35,000 land and time-share

installment receivables with balances exceeding $60 million.

. Saved the corporation an estimated $5 - $10 million by successfully

avoiding expensive class action litigation.

. Spearheaded the creation of a "nonprofit corporation" that managed and

maintained the surface water collection and drainage system in Palm Coast.

( see PCCSC below)

. Arranged and negotiated contract with international law firm in Venezuela

resulting in the collection of over $6 million receivables.

. Developed home site pricing policy that allowed price differentiation by

subdivisions

. Led successful land acquisition program allowing for continuous land

sales and improved profitability.

. Developed marketing research project which created customer profiles,

industrial and commercial targets that led to increase in housing market

share and sales.

. Reorganized Customer Administration Dept. with annual savings of over

$150K while increasing productivity through employee participation and

empowerment

. Created management training programs to improve customer service.

. Developed incentive, motivational programs and newsletters to improve

employee morale.

MANAGER, GENERAL ACCOUNTING ( 1980-1984)

Reported to VP Treasurer and Controller. Responsible for accurate and

timely reporting of financial results. Managed Financial Reporting, Sales

Accounting, Accounts Receivable, Accounts Payable, Payroll, Fixed Assets

and Insurance departments with 4 direct reports and 12 employees

. Analyzed financial statements, interpreted results and explained

variances to budget.

. Interpreted and implemented "Standard of Financial Accounting Board"

(FASB's).

. Improved profitability by recommending and implementing Capitalization

of Interest Cost Policy in accordance with "GAAP". Estimated profit

$1.5 Mill.

. Assisted in preparing budgets and forecasts.

. Assisted in preparing five year Business Plan.

PALM COAST COMMUNITY SERVICE CORP. (PCCSC) (1991 - 1999)

Palm Coast, Florida

PRESIDENT AND CHAIRMAN OF THE BOARD

A non profit corporation with annual budget of $1.4 million, with

responsibility for public functions including the management and

maintenance of surface water collection and drainage system of the Palm

Coast community.

. Responsible for organizing and implementing the creation of PCCSC

. Developed a customer base of over 35,000 accounts as permitted by

Contract Documents.

. Following 8 years of successful operations, transitioned corporation's

Board of Directors from Developer to Community control.

GENERAL ACCOUNTING POSITIONS (1972 - 1980)

Held and promoted to the following positions:

FINANCIAL REPORTING SUPERVISOR

GENERAL LEDGER SUPERVISOR

COST ACCOUNTANT

ACCOUNTS PAYABLE SUPERVISOR

EDUCATION

MBA, Marketing University of North Florida, Jacksonville,

Florida

BS, Economics/Accounting St John's University, Long Island, New York

Additional Accounting courses work Florida International University

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