Customer Service Sales

Petros C. Jaferis

( **** **th Ave N, St Petersburg, FL 33713 ( 727-***-**** (

********@*******.***

A motivated positive professional

Summary

Award-winning, self-motivated, multi-lingual Solutions Professional

successful in creating powerful tools and rectifying issues that enable

teams and individuals to exceed performance objectives with measurable and

visible results. Recognized for building extensible and scalable

infrastructure that promotes ongoing efficiency. Versatile in building

relationships across company cultures. Excellent problem-solving, team-

building, communication, and project management skills. Can design and

implement process improvement while conscious of time, cost, and

performance.

Skills

Operating Systems Administration: Windows (9x, 2K, XP, Vista, 7), Mac OSX,

Linux (RHEL, CentOS, Suse, Ubuntu), Open Solaris, FreeBSD

Office Suites and Business Tools: MS Office (XP, 2003, 2007), Lotus

Symphony, OpenOffice.org, Corel Office, MS Outlook, Lotus Notes, Novell

Groupwise, MS Visio, Quickbooks, Crystal Reports

Databases: Siebel, MSSQL, MySQL, PostreSQL, OracleDB, DBII, CouchDB

Additional Software Experience: Adobe Creative Suite, Acrobat, XML,

Scripting Languages (Python, Bash, KSH, TCSH), XHTML Content Creation and

Management, JBOSS, IBM Websphere

Networking and Infrastructure: Network Architecture (Cabling, Routing,

Switching, Setup, Maintenance, Repair, Administration), Coaxial Cabling,

Multimedia Networks, MoCa

Business and Interfacing: Strong Value Oriented Sales, Solutions Based

Customer Service, Meritocracy Based Implementation, Meaning Driven

Communicator, Powerful Active Listener, Continuous Focus on Self

Improvement, Positive and Upbeat Attitude at All Times

Work Experience

01/14/2009 - Present Solutions Architect/Proprietor, The Teknology

Pros

Duties: Workstation and server deployment, multiple

operating systems support, email systems support, web development, routing

and infrastructure, server administration.

12/17/2009 - Present Director Of Sales & Marketing, Americas Marine

Duties: Campaign design, lead generation, interfacing with

prospective clients, growing prospects into customers, leveraging

technologies to reduce administrative overhead.

Employee Of The Month: Verizon Wireless, 1stop Computers (frequent

recipient), Circuit City (two occasions)

Customer Commendations: Verizon Wireless(frequent), 1stop

Computers(frequent), Circuit City (frequent), Special

Data Processing (frequent), Americas Marine

Subject Matter Expert: Verizon Wireless, 1stop Computers, Circuit City,

Americas Marine, SDP, The Teknology Pros, Intuition

Systems

Awards and Accolades

09/28/2009 - Present Tekmark Global Solutions (Contractor), Verizon

Communications

Duties: Diagnosis of set top box malfunctions, problems, and

anomalies. Data mining, organization, and presentation of results.

06/11/2008 - 01/17/2009 Firedog Technician, Circuit City

Duties: High volument work bench pc repair, operating

systems support (Windows OSes, OSX, Linux), complete hardware repair

(laptops and desktops), complete end user support while meeting aggressive

deadlines, email client support ranging from Outlook, Notes, Thunderbird,

Claws, and various webmails.

10/04/2006 - 06/11/2008 Image Keying & Data Transmissions,

Intuition Systems

Duties: Compilation and transmission of data files and

reports to clients, fast paced data entry with high production goals and

quality, documentation of procedures on a per account basis, performed

varying levels of IT/IS work.

07 2004 - 10 2006 Customer Retention Associate, Special

Data Processing

Duties: Maintained aggressive retention rates above 84% (87%-

89%), resolved all customer concerns ranging from billing, service, and

quality, exceeded customer expectations and increased customer loyalty by

adding value to the services

2003 - 2004 Advanced MLRS Fire Control, US ARMY

Duties: Acquisition of targets via advanced computerized

laser targeting system, maintained equipment per US GOV standard.

2002 - 2003 Technician, 1stop Computers

Duties: System repair, malware removal, operating system

installation, software installation, systems optimization, security

hardening.

2000 - 2002 Financial Services Associate, Verizon Wireless

Duties: Soft collections of past due accounts, customer

service, Subject Matter Expert on the entire service stack from software to

policies, assisted in inter department support and new systems deployment.

Work Experience continued

Available Upon Request

References

Contact this candidate