Project Manager Information Technology

Blake Conrad Smith

**** ******** **** ***. # ***. ( Memphis, TN 38125

E-mail: ******@*******.***

( Cell: 901-***-****

Business orientated + Forward Thinking + Perseverance = Success

I have five years of success in Business, with aligning Information

Technology, organizational excellence, process improvements, and best

practices. I excel in rejuvenating processes to benefit the company. I am

Relentless in the pursuit of bridging the gap between business and

Information Technology to excellence.

Computer Skills:

. Window XP, Vista, MS Word, Excel, Access, PowerPoint

. MS Outlook, Publisher, Front Page, A+ Certified

Expertise: Six Sigma Yellow belt also includes in Analyzing Data Sheets,

Strategic Planning, strong attention to detail, team player and efficient

with Gantt Charts., LANs and WANs Computer Networking.

Leadership strengths:

. Leverage the power of computer technology and business to achieve

impressive results

. Help change management rating of agents

. Innovator who challenges metrics to position organizations for success

. Capitalize on emotional intelligence

. Empower and motivate staff members and create a team-spirited

atmosphere that makes the impossible, possible

Professional Endorsements:

"Blake positively impacts the experience of his customers through every

decision made. He utilizes the metrics in place to ensure he is providing

an appropriate fix to issues. He effectively manages departmental goals for

customer experience. He also provides superior technical solutions by

confirming customer needs and doing things right the first time to work

toward zero repeat contracts." Rejba Adam XPS

CAREER ADVANCEMENT

Johnson & Johnson (OCD) Health Care Services

Logistics Supervisor- March 2009-Present

. Supervised Domestic and International picking and packing.

. Supervised quality and Safety.

. Multi task work to gain results.

. Provide account management and customer support to Health care

customers.

. Compliance with FDA regulations and Standard operating processes (SOP)

. Expertise International and domestic shipping of surgical product

. Implemented new processes on operations

. Knowledge of Lean Processes

Johnson & Johnson (OCD) Health Care Services

Logistics Coordinator- February 2008-Present

. Supervised Receiving and International

. Provide account management and customer support to Health care

customers.

. Compliance with FDA regulations and Standard operating processes (SOP)

. Expertise International and domestic shipping of surgical product

. Implemented new processes on operations

Dell Inc. -Nashville, Tennessee

Dell is an American computer hardware company that develops, manufactures,

sells and supports products relating to computers and software. Dell is a

direct partner to businesses and consumers that delivers innovative

technology and services. Round Rock, Texas.

XPS Senior Technician - February 2007 to Present

. Top 10%

. Communicate technical breaches and solutions to employees

. Install, configure, test, maintain, monitor, and troubleshoot

associated end user software and networking software products

. Actively monitor and respond to incident requests received via help

desk tracking system, calls, emails, or in person

. Work with end users and department managers to identify and deliver

necessary service levels

. Support development and implementation of new computer projects and

new hardware installations

. Perform onsite analysis, diagnosis, and resolution of complex hardware

problems for end users, recommending and implementing solutions,

including off-site repair as needed

. Write technical specifications for purchase of desktops, hardware, and

other related products

DOC- DELL Help Desk Support Senior Technician - December 2006 to

February 2007

. Top 10% technician in DOC

. Responds to customer technical problems/issues related to hardware,

software and networking via e-mail/chat and phone. Monitors and

tracks issues to ensure accurate resolution. Involved in revenue

generation activities with current Dell customers. Reviews and

distribute pertinent cross-functional information.

. Motivate colleagues to surpass metrics targets

. Started rewards ceremony for associates for meeting metrics

. Excellent Communication skills needed to interface effectively with

customers over the phone and effectively communicate information to

other technicians

Harding University --Searcy, Arkansas

Private, liberal arts, Christian university founded in 1924.

Logistic Project Manager Tech. Assistant --2005 to 2006

. Handled $50,000 of IT equipment inventory. Worked with installing

and reformatting computer operating systems. Solved computer

hardware and software issues throughout the University. Assisted

with planning, organizing, and implementing projects and procedures

Arkansas Twisters --Little Rock, Arkansas

The Arkansas Twisters are a charter member of the Arena Football League.

Information Technology and Media -2005

. Organized data of players and other statistical information on

Microsoft Excel. I also organized the data with html for use on the

team's website, as well as deliver onsite information about player

stats and team scores. While working for the Twisters, I learned

how to be accountable for my actions and precise with my

information

Gulf Coast Trade Center -New Waverly, Texas

Non-profit organization promotes the social economic independence of

disadvantaged youth who are adjudicated and at risk of lifelong dependency.

Guidance Counselor --2003

. Counseled and guided adolescents and teens with troubled

backgrounds and negative attitudes. Used effective positive

reinforcement techniques. Took disciplinary actions and

responsibilities when necessary. Used excellent problem-solving and

communication skills

Texas Department of Criminal Justice --Huntsville, Texas

The Texas Department of Criminal Justice manages offenders in state

prisons, state jails and private correctional facilities that contract with

the agency. It also provides funding and certain oversight of community

supervision.

Guard -2001

. Instructed and monitored offenders how to abide by criminal justice

regulations.

. Used high security operations to protect other TDCJ workers from

harm.

. Learned effective disciplinary techniques. Used excellent verbal

and written communication skills

EDUCATION, PROFESSIONAL CERTIFICATIONS

Masters of Business Administration 2008- Harding University- Searcy, AR

Bachelors of Business Administration

Concentration Information Technology 2006 - Harding University - Searcy, AR

Six Sigma Yellow belt

Volunteer Work

Second Harvest Food Bank

Contact this candidate