Customer Service Representative

**** ** *** ***. *****.****@*****.***

Deerfield Beach 954-***-****

Florida, 33441

Thomas Cade

Objective Find a position that will challenge my knowledge, provide me

with new learning experiences while allowing me to

demonstrate my true potential within the corporation.

Summary of 1999-2003 Republic Bank Flint, MI

Qualifications I.T. Customer Service Representative

* Create, delete and maintain customer accounts.

* Provide customer support.

* Troubleshoot and resolve application errors in a timely

manner.

* Troubleshoot and resolve hardware errors that may occur

through the course of the business day.

* Troubleshoot and resolve network infrastructure problems

ranging from cabling issues to router configuration errors.

Summary of 2004-2007 eArmyU Miami, FL

Qualifications I.T. Support Representative

* Create, delete and maintain customer accounts.

* Provide customer support.

* Troubleshoot and resolve application errors in a timely

manner.

* Troubleshoot and resolve hardware errors that may occur

through the course of the business day.

Summary of 2007-2009 IBM Southeast EFCU Boca Raton, Fl

Qualifications IT Support Specialist

* Provide desktop support to members and coworkers on a

daily basis.

* Install, support and maintain computer desktops,

laptops, and related hardware and software.

* Create, delete and maintain end user accounts through

the use of active directory and other windows server

tools.

* Determine the necessary permission and access right of

each user account.

* Configure and assist in the deployment of new physical

and virtual server for the organization.

* Convert production servers into virtual servers.

* Maintain on-line telecommunication systems to ensure

continuous operation.

* Maintain computer room environment relative to

temperature, humidity, power requirements, and

cleanliness.

* Monitor system activity, performance, and file size to

protect system integrity and security.

* Troubleshoot and repair network issues that may occur

through the course of the business day.

* Assist in the deployment of network infrastructure from

the ground up in new branches that the Credit Union

acquires.

Education 2004-2005 Miami Dade College Miami, FL

Computer Science Associates Degree

References Available upon request.

Extracurricular Website Design, Computer Programming, Computer gaming.

Activities

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