Customer Service Sales

Bilal Khan

*** ***** ****, ***** *******

484-***-****

********@*****.***

Objective

Seeking a position in the information technology field or sales with a company that

will benefit from my skills and education.

Skills

• Computer Hardware : Drivers, motherboards, hard drives, Ram, CD, dvd roms,

Cpu processors, sound cards, video cards, keyboards and installing printers and

other hardware devices.

• Pinnacle Programmer: pinnacle software programmer ( call center or dispatching

software )

• Computer Networking: wireless cards, hubs, modems, routers, configuration, and

seting up networking.

• Backup files, restoring files

• Operating systems: Restore operating system, windows xp, 98, vista

• Software: microsoft word, powerpoint, antivirus including spybot, adware, norton

anti virus and mcafee

• Web development: Dreamweaver and some html

• Professional manner of speech

• Management, team leader skills

• Semi professional boxer ( Good for physical jobs such as lifting objects )

Work Experience

Dispatcher/ Driver/Computer Programmer/Computer tech

5/2008 - 2/6/2010 American cab company, Malvern, Pennsylvania

• Dispatched calls and made up schedules.

• Networking and Computer Networking.

• Configured and Used Pinnacle Computer Programming.

• Receptionist duties.

• Scheduled pickups and drop offs.

• Charged credit card payments.

• Troubleshoot and configure PC, laptops and network

• Picked up customers as a limo driver and dropped off at desired locations

Multi (3) store manager

3/2004 - 5/2008 Exxon/Mobil, Malvern, Pennsylvania

• Solved problems with various machines, (lottery, gas service and good service).

• Completed all necessary paperwork.

• Handled all in store banking needs (deposits).

• Hired and trained new employees.

• tracked sales growth and revenue of all three stores.

• Tracked and ordered all inventory.

• Handled monetary transactions and purchases.

Cashier

2/2003 - 11/2004 Sunoco, Pottstown, Pennsylvania

• Maintained appearance and inventory of the store.

• Assisted customers with purchases and handled transactions.

• Provided excellent customer service to the public.

Education

2/2010 - Present CHI Institute, Broomall, Pennsylvania

• Computer Information Systems, IT

• Received a president’s list award for great attendance, and academic achievement

8/2007 - 1/2008 Montgomery County Community College, Blue Bell, Pennsylvania

• Some College Coursework Completed in Computer Information Systems.

9/2005 - 6/2007 Cat Pickering Technical School, Phoenixville, Pennsylvania

• Vocational : computer information system

• I was an honor roll student in the year 06.

9/2003 - 6/2005 Great Valley High School, Malvern, Pennsylvania

• Some College Coursework Completed

Languages

• Urdu (Fluent - Full Knowledge)

• Punjabi (Fluent - Full Knowledge)

• English (Fluent - Full Knowledge)

References available upon employer request

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