Fritznel Jean

**** ** ****** ***

Port Saint Lucie, FL 34953

561-***-**** abmz4h@r.postjobfree.com

Qualifications

Eight years as computer professional, including three years network support

Productive self-starter with a strong work ethic; consistently achieve the

goal

Proven experiences in network/hardware/operating system troubleshoot

technical support.

Skills

Networking, win2k/XP, win 98, me, server 2000, 2003, vista, win7, dns,

dhcp, manage user, computer, group, local policy, in active directory and

office 2007

Professional Experience

Office Depot, Palm Beach Gardens, FL 2008-Now

Department Manager

. Performs manager-on-duty

. Coaches associates on new technology

. Sales support

CompUSA, West Palm Beach, FL 2006-2008

Account Manager

. Managed technical sales, support, and install

. Developing new prospects and opening new accounts and built a

relationship new and existing client

The Answer Group, N Lauderdale, FL 2001-2006

. Technical Support Engineer, The Answer Group Call Center

. Provided technical customer support for various accounts, including

software and hardware not limited connectivity issues to access the

web and network issues

. Dispatched technician to site if necessary

Syntechs, Boca Raton, FL 2004-2006

Field Tech Supervisor

. Provided in home repair and maintenance for several manufactures

. Configure Cisco router and switch

. Training on MS office and custom software

Independent Consultant, Performance Film Distribution, Boynton Beach, FL

2006-2007

. Configured server and client to existent network

. Installed all software and hardware

. Remote desktop for the office to resolve printer or network issues

Education

Associates in Computer Science at Palm Beach

Community College

Dell Certified Systems Expert

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