Manager Quality Control

Joseph J. Manera

*** ******* ****** **** *********, Florida 32904

321-***-**** . ********@***.***

Objective

A strong business professional motivated to work in a challenging

position utilizing my education, skill, and experience in business

management. I am a dedicated manager with proven ability to exceed

goals and management expectations.

Professional Experience

J.Manera & Associates, LLC., 255 East Drive Suite L, Melbourne, FL 32904

2007-2009

Manager

. Acted as Manager responsible for 2 engineering technicians' developing

disassembly procedures, and establishing RF test parameters for

prototypical cellular phones.

. Reported directly to Nokia Engineering Staff.

. Coordinated activities and implemented directions provided by Nokia

Manager.

. Responsible for providing supervision, training, and documentation of

all employee trainings.

. Developed and maintained reports, and all business related records as

necessary.

Arvato Services, Inc., 795 NASA Blvd, Melbourne, FL 32901

2005-2007

Senior Operations Supervisor

. Acted as Senior Supervisor responsible for 2 line supervisors' output,

quality, and productivity; as well as, 96 operations employees.

. Reported directly to plant Operations Manager.

. Coordinated activities and implemented directions provided by

Operations Manager.

. Responsible for providing supervision, training, and documentation of

all employee trainings.

. Maintained reports and records as necessary.

. Advised and implemented changes to the policy and procedures manual to

improve program operation.

. Responsible for interviewing and making recommendations to HR on new

employee hires.

. Managed costs for delegated projects to ensure profitability.

o Recognized by Management for developing & implementing a new

hard-fail process which increased productivity & revenue while

reducing turn-around time

Nokia Mobile Phones, 795 NASA Blvd, Melbourne, FL 32901

1995-2005

Operations

Supervisor

1998-2005

. Successfully managed a team of 25 employees consisting of: 10 techs,

4 re-workers,

8 assemblers, 2 final line inspectors, and 1 lead tech.

. Responsible for all team members to include accountability for

individual job duties, production, and quality of work performed.

. Maintained daily goals of the repair team. Ensured high output, high

quality of repair, low cost of repair per phone, and low turn-around

time.

. Responsible for all employee reviews including determining merit

increases, addressed employee issues, disciplines, and corrective

counseling.

. Participate in daily management meetings.

. Managed all ISO 9002 standards to ensure compliance.

. Assisted ISO quality manager with team preparation for ISO 9002

certification and audits.

. Conducted daily production and quality control team meetings.

o This team was consistently recognized for having the highest out-

put in the entire plant

Joseph J. Manera

321-***-**** . ********@***.***

Page 2

Lead Technician

1997-1998

. Provided technical support to team members concerning cellular phone

repair.

. Responsible for maintaining all production and quality control

standards.

. Chosen to interface all operational communications between team

supervisor and all team members.

Radio

Frequency Technician 1995-

1997

. Repaired cellular phones down to component level.

. Refurbished cellular phones to "like new" condition.

. Utilized Marconi test equipment and Novell computer software (ORACLE).

Storage Technology Corporation, 795 NASA Blvd, Melbourne, FL 32901

1979-1992

Technician 3

. Brought up and maintained high speed impact printers.

. Performed product design verification, environmental and reliability

testing on newly developed products.

. Collected and correlated performance data (graphs, charts,

reports

. Certified final product performance and functionality.

. Aligned, adjusted, and calibrated product to electro-mechanical

specifications.

. Provided hands on training for entry level technicians.

. JIT certified (Just in Time manufacturing philosophies and

techniques).

. SPC certified (Statistical Process Control).

. TQC certified (Total Quality Control).

Education

Brevard Community College, Palm Bay, FL

AS Degree - Major in Electronic Engineering Technology

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