Customer Service Quality

**** **** ***** **. ***** 321-***-****

(Cell Phone)

Melbourne, FL 32940 E-mail

*********@*****.***

Frederick Pierce

Objective: To obtain a position that will utilize my education, experience

and my skills in management. I'm an ambitious self-

starter who is extremely organized and detail oriented.

Skills Management Organization

Communications

Customer Service Project Management

Windows XP

Work experience November 2007 - Present DRS Technologies Melbourne,

FL

Manufacturing Supervisor

. Process employees' reviews and determine merit increases

. Manage daily operation and production of a team

consisting of 25-75 employees

. Responsible for ensuring production is met on a daily

basis

. Address employee issues, disciplines, and counseling

. Conduct daily production and quality meetings with my

team

. Ensure ISO 9002 standards are in compliance

. Ensure work area follows 6S procedures

January 2006 - November 2007 Harris Corporation Palm

Bay, FL

Material Manager

. Responsible for ensuring the efficient movement of

materials required to meet tight program schedules by

utilizing a MRP system

. Evaluate material shortages and generate status reports

. Coordinate material requirements with the program

office, subcontractors, purchasing and engineering

. Worked with programs from start to finish

. Ensure that all required material has been procured

November 2005 - January 2006 DRS Technologies Palm

Bay, FL

Operations Lead

. Responsible for ensuring production is met on a daily

bases

. Ensured work area followed 5S procedures

. Responsible for cross training of employees

. Prepared and presented information to management

. Ensured time card policies are followed

2004 - 2005 Nokia Products Corporation

Melbourne, FL

Project Leader

. Project Leader for DIGS startup program

. Analyzed and researched techniques and methods for

changing repair process

. Communicated recommendations to senior management for

changing repair process and business policies /

practices in order to achieve constraints of budget and

resources

. Assembled team of technicians of various skill levels to

best analyze overall efficiency and business practices

4626 Four Lakes Dr. Phone 321-***-****

(Cell Phone)

Melbourne, FL 32940 E-mail

********@**********.***

Frederick Pierce

1998 - 2005 Nokia Products Corporation Melbourne, FL

Operations Supervisor

. Measured by output of the line, quality of product

coming off the line, cost of repair and turnaround time

. Managed daily operation and production of a team

consisting of 25 employees

. Addressed employee issues, disciplines, and counseling

. Responsible for maintaining quality guidelines and

meeting budget constraints

. Processed employees' reviews and determined merit

increases

. Conducted daily production and quality meetings with my

team

. Assigned work priorities for technicians and assemblers

. Conducted interviews for new technicians

. Created and maintained production and quality reports

. Provided data to Director of Operations for monthly

Policy Deployment meetings

. Assigned extra team members to work with other teams in

facility to increase overall production

. Ensured ISO 9002 standards are in compliance by training

employees for audits

1997 - 1998 Nokia Products Corporation

Melbourne, FL

Lead Technician

. Provided technicians answers to their technical

questions regarding cellular phone repair

. Ensured production and quality standards are maintained

. Reported any employee issues to team supervisor

. Maintained production charts in excel format

1995 - 1997 Nokia Products Corporation

Melbourne, FL

Radio Frequency Technician

. Repaired phones down to component level

. Refurbished cellular phones to like new condition

. Experienced in the use of Marconi Test equipment and

ORACLE

1989 - 1994 GTECH Corporation West Greenwich, RI

Field Service Technician

. Visited work sites and performed in-house lottery

terminal repairs

. Troubleshoot lottery terminals down to component level

. Repaired printers and bar code readers

. Repaired communication problems with the master stations

. Upgraded and maintained Keno Terminals

1987 - 1988 Cherry Semiconductor East

Greenwich, RI

Tester

. Performed final test for chip manufacturing facility

. Responsible for training new hires

Education 2007-2008 Masters of Business Administration

University of Phoenix

2002 Bachelor of Business Administration

Florida Metropolitan University Melbourne, FL

1989 Associate Of Science Degree Electronics

Technology

New England Institute of Technology Warwick, RI

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