Customer Service Manager

THOMAS R. GOULET

*** **** **** **** *********, CT. 06239 Phone 860-***-****) Cell 860-***-****) *******@**.*********.***

Summary of Skills and Experience

• Purchased raw materials from domestic and international sources

• Achieved CPIM and C.P.M. status

• Utilized AGILITY training for continuous improvement

Led monthly Sales and Operation Planning process

• Scheduled eight different plants, increasing efficiency and service

Implemented MANMAN, BPCS, BAAN, MAS200, DATATEX

Maintained accurate and appropriately-sized inventories

Instituted and improved customer service metrics

Worked in both FDA and ISO environments

Work History

Amerbelle Textile, Rockville, CT March 2008 – November 2008

SERVICE AND SCHEDULING MANAGER

• Supervised staff of 4 in Order entry, sample management, and shipping documentation.

• Scheduled 15 Jigs, 6 Beams, and 3 Jets.

Brookwood Laminating, Plainfield, CT December 2003 - February 2008

MATERIALS MANAGER

• Implemented MAS200 and DATATEX.

Increased raw material inventory accuracy to 99% by centralizing and monitoring inventory transactions.

Increased on-time delivery to non-military customers to 98% by scheduling 5 laminators, 1 tenter frame.

Purchased $15 million dollars of film, fabric, and chemicals considering space constraints and cash flow.

• Managed $2.5 million dollars of work at two outside subcontractors.

• Absorbed the Engineering Change Notice function, including all new item creation.

Managed 25 operations people in laminating and inspection in the Rhode Island plant, to allow the organization to concentrate

on the plant move to Connecticut.

Main Street Textiles, Fall River, MA December 1999 - November 2003

MATERIALS MANAGER

• Responsible for a staff of 6 in customer service, loom scheduling, and yarn purchasing.

Developed master scheduling and Material Requirements Planning Excel spreadsheets for the automotive business and warping/

beaming.

Increased on-time delivery into the 90+ percent range on the top fifty customers by scheduling 150 looms with BPCS, and

reducing stock-outs of critical yarns.

• Purchased $5 million dollars of yarn.

Duro Industries, Fall River, MA June 1996 - November 1999

SERVICE AND SCHEDULING MANAGER

• Scheduled 7 tenter frames and 5 coaters.

• Led an AGILITY team to increase the efficiency of the finishing department.

Produced a 15% gain in efficiency resulting in increased output of 50,000 yards per day (12 million yards per year).

Developed an Excel spreadsheet to calculate coating chemical requirements, to allow tighter control of vendor’s production, and

eliminate downtime due to lack of coating materials.

Successfully implemented BAAN in two sites.

Trifoods International, Pomfret, CT August l994 - May l996

LOGISTICS MANAGER

• Developed Materials Requirements Planning and capacity scheduling Lotus spreadsheets.

• Eliminated downtime due to lack of raw materials.

Increased inventory accuracy to virtually 100%.

• Maintained seamless customer delivery while operating on ten day’s supply of finished goods spread over five

distribution centers.

• Fine-tuned the ordering of daily truckloads of beef, to insure minimum inventory and optimal use of fresh meat.

• Supervised staff of 10 including order entry and customer service, warehouse and traffic operations.

ACS Industries, Woonsocket, RI June l992 - July 1993

PRODUCTION CONTROL MANAGER

• Scheduled 50 drawing machines and 6 annealers.

• Energized the stalled MANMAN implementation.

• Developed and improved scheduling spreadsheets, started the perpetual inventory in all areas, and began reporting

of daily production with ManMan work orders.

Edited all significant bills-of-material.

American Optical Co., Southbridge, MA 1978 - 1992

MATERIALS MANAGER

• Primary interface for the ten international affiliates.

• Supervised staff of 25 including all production control and scheduling activities for both

Southbridge, MA and Tijuana, Mexico lens manufacturing plants.

Achieved 95% fill rate goal while reducing the total inventory. (Make-to-stock 6000 items)

Established monthly sales and operations planning meetings with upper management to review sales, inventories, and

production rates by major product groups.

Purchased $10 million of raw materials for three plants.

• Worked closely with sales/marketing and production people to sequence the tooling and inventory build for many

new products, and to accurately establish reasonable release dates.

• Implemented BPCS in the Southbridge distribution center.

• Sourced frames from Canada, France, and Italy.

Divided and absorbed the purchasing function. The consolidation effort eliminated two inventory managers, two senior buyers,

and two clerical people with no interruption in planning performance.

Implemented the planner/buyer concept.

Achieved one million dollar saving in raw material chemicals for fiscal year l986.

Sourced two major glass lens product lines in Asia.

Implemented the new “speed order system” to improve purchasing paperwork flow.

Education

Central Connecticut State College (B.A. Geography, Minor: Chinese)

Taiwan Normal University Mandarin Training Center (two semesters)

Successfully completed the following APICS-sponsored courses at Central New England College:

Inventory Management

Capacity Planning and Shop Floor Control

Business Planning and Master Production Scheduling

Manufacturing and Purchasing Interface

Forecasting

Basic MRP

MRP Implementation Techniques

Software Analysis

Professional Recognition:

Certified in Production and Inventory Management CPIM (1982-2004)

Certified in Purchasing Management C.P.M. (1987-1992)

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