Training Management

UTPALA ANAND

***** **** ***** *********: 510-***-****

Fremont, CA 94539 Mobile: 510-***-****

U.S Citizen ******@*****.***

SUMMARY

Writer, editor, and technical communication specialist with eleven

years experience in technical writing and editing. Additional skills

in business journalism, public relations, and marketing writing.

Demonstrated strengths include:

Technical Writing/Editing On-line Documentation Training Materials

Marketing and Business Public Relations Journalism

Writing

EXPERIENCE

Technical Writing/Editing

Wrote, edited, designed, and produced quality technical documents

including user guides, reference guides, quick start guides, training

manuals, product readmes, white papers and scientific marketing

materials for B2B Integration products, wireless networking projects,

information technology modules, and biotech products. Developed and

implemented documentation plans for various product lines which

required interfacing with product developers, customer support staff,

and management. Experienced in taking source data from draft to

finished product with minimal supervision; translating complex

programming-level information to well-organized, easy-to-read,

accurate manuals; indexing, bookmaking, using graphics, equations, and

tables; and recommending improvements in information design. Designed,

developed, coordinated and produced user-friendly desktop guides, user

guides, system guides, installation manuals and online content for

various Information Science modules such as Purchasing, Finance,

Accounts Payable, Communication Systems, Shipping and Receiving, Shop

Floor Systems as well as business systems on large databases. Mentored

junior writers and developed editing and proof reading guidelines to

ensure quality output in the overall documentation process.

On-line Documentation

Electronic documentation experience includes writing and editing on-

line help facilities, user guides, and tutorials in a graphical

environment. Introduced, developed, and coordinated Biosym's first

electronic employee newsletter for the Mosaic browser as editor.

Designed and created an individual homepage with several documentation

and employee related links. Portfolio includes on-line help systems

for several life science and material science products, the company

newsletter, a homepage, and on-line tutorials for a navigational tool

through a graphical user interface. Also helped review and edit the

documentation department's web site at Qualcomm, Inc.

Training Materials

Designed, developed, and edited on-demand training manuals and

presentation materials at Biosym for computer-based scientific

training held worldwide. Awarded responsibility for coordinating

training manuals for multiple product lines for a complete business

unit, based on performance for one product. Also helped prepare and

edit training materials for internal customers at Qualcomm. Portfolio

includes training manuals, tutorial books, transparencies and other

presentation materials, and various customer surveys.

Marketing and Business Writing

Proposed, developed, edited, and coordinated the production of an

ambitious marketing journal that serves as a valuable sales tool in a

biotech company today. Wrote, edited, and produced monthly

newsletters, company brochures, and other marketing materials for non-

profit and for-profit organizations. Prepared media kits for annual

fundraisers for a local non-profit organization, receiving media

coverage in most newspapers in San Diego.

Freelance Business/Technology Writing, Reporting, and Editing

Authored, researched, reviewed, interviewed and submitted monthly

articles for a business and technology magazine in the Bay area for

topics ranging from career trends, new technologies, startups in San

Diego, franchising, and the state of multinational corporations in

Asia. Copy edited, researched, interviewed, authored, and contributed

a variety of newspaper articles for several local and international

newspapers on a weekly, monthly, and assignment basis.

EMPLOYMENT HISTORY

Dec., 2009-current Technical Writing Specialist, I-many, Redwood

City, CA

Mar., 2007- Mar., 2009 Senior Technical Writer, Software AG

(previously webMethods), Bangalore, India

June, 2002-Dec., 2002 Consultant Technical Writer, Hewlett-Packard,

San Diego, CA

Aug., 1998-June, 2002 Contributing Writer, Silicon India magazine,

Newark, CA

Oct., 1996-April, 1999 Senior Technical Writer, Qualcomm, Inc.

San Diego, CA

Oct., 1993-Sept., 1996 Technical Writer/Editor, Biosym (now

Accelrys), San Diego, CA

Aug., 1992-Sept., 1996 Reporter, India West, San Diego, CA

Aug., 1992-Sept., 1996 Freelance Writer and Editor, several

community, national, and international publications

Feb., 1993-June, 1993 Contributing Writer, Women's Times, San Diego,

CA

May, 1993-Oct., 1993 Editor/Public Relations Coordinator, Lead San

Diego, San Diego, CA

EDUCATION

1992 M.S., Public Relations and Mass Communication, Syracuse University,

Syracuse, NY

1989 M.A., Economics, Maharaja Sayajirao University, Baroda, India

ADDITIONAL INFORMATION

Courses/Seminars Demystifying Management, Bangalore; Editing Workshop at

University of California, San Diego;

in-house training sessions at Biosym on Programming in C

Language; Total Quality Management;

Time Management; How to Deal with Change

Conferences Society of Technical Communication regional conferences;

American Chemical Society conference;

International Association of Business Communication on

Translation Issues

Computer Skills

Information Adobe FrameMaker, PageMaker, Acrobat,

Development tools RoboHelp, FrontPage, Visio, MS Office

Graphics tools Adobe Photoshop, Illustrator, CorelDraw

Publishing tools Adobe FrameMaker, PageMaker, Microsoft

Word, QuarkXpress, Ventura Publisher

Image, video SnagIt

capture tool

Document LiveLink

management systems

Revision control Perforce, CVS

tools

Other Working knowledge of C, Unix and HTML

References Available upon request

Contact this candidate