Manager Software

Ryan Brown

**** ********* ***., #**

Los Angeles, CA 90025

818-***-****

**********@*****.***

. OS: Windows Platforms: 95, 98, ME, 2000, NT, 2003, XP,

Vista, 7; OSX 10.x

. Server OS/Applications: Windows Server 2003 w/ Active

Directory, Exchange

. Email Applications: MS Outlook 2003, 2007, Lotus Notes

. Software: Norton Ghost, Norton Antivirus, McAfee, AVG,

BitDefender

. MS Software: Office 97, 98, 2000, 2003, 2007

. Other Software: AS400, SAP, JDE and Crystal Reports

Installations

. Hardware: Desktop builds, repairs, upgrades. Laptop

builds, repairs, upgrades.

. Printing: HP printer diagnostics, maintenance, repair,

dozens of models.

. Networking: Win VPN, Remote Desktop, LAN, Wireless,

Wired routers

. Skilled with Adobe After Effects, Photoshop,

Illustrator

IT Consultant & PC/Mac Repair - Freelance

. Designed, built and upgraded Windows and Mac workstations and

laptops

. Diagnosed and troubleshot hardware, software and network issues

. Prioritized and managed end-user tickets

. Built and maintained TCP/IP networks for Windows and Mac

. Setup VPN's and SMTP/POP3 email accounts

. Provided support over the phone, in person and via email

Desktop Analyst - BCBG Max Azria

. Tech support for over one thousand users in the

corporate office

. Managed 2008 Hardware Reassessment Project for the

IT Department

. Coordinated and performed hardware testing from

leading pc manufacturers

. Worked with ticketing system to troubleshoot end-

user issues

. Performed troubleshooting for both Windows and Mac

. Troubleshot hardware malfunctions, upgrades,

formatting and other issues

. Removed spyware, malware and adware on end-user

machines

. Fixed printer problems, both software and hardware

related

. Wrote technical documents and manuals for the IT

Department

. Provided over the phone support to field operatives

Assistant/Office Manager/IT - Natural Talent Agency

. Demonstrated excellent written, oral and telephone communication

skills

. Responsible for rolling calls, schedules, calendar, travel

Itineraries and research

. Managed detailed submissions, contracts and meetings for

clientele

. Built and maintained office network (PC & Mac) and performed

tech support

. General administrative and clerical duties

Brooks Institute of Photography

Bachelors Degree in Motion Picture Video Production

University of Cincinnati

Computer Science Major

EXPERIENCE

SKILLS

EDUCATION

2008-2009

2003-2010

2007-2008

2003-2007

2001-2003

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