Quality Assurance High School
Resume:
BRIAN W. LACKORE
LEXINGTON, SC 29073
********@**.**.***
Summary of Qualifications:
• Demonstrates ability to analyze and interpret complex information; entrusted with confidential, proprietary,
and highly sensitive information
• Exhibits proficiency in translating individual needs into creative, responsive, and concrete solutions; offers
solid track record based on professionalism, tenacity, and dedication
• Thrives in both independent operations and team dynamics, builds alliances, engages in cross-functional
activities, and finds solutions for difficult issues
• Focuses on profitability and identifies/capitalizes on opportunities to streamline operations
Technical Experience:
Proficient in the following applications or programming languages:
• Microsoft Word, Excel, Access, PowerPoint, Visio, and Outlook
• SQL
• Visual Basic
• Query Management Facility (QMF)
• DB2
• Interactive System Productivity Facility (ISPF)
• IT Quality Assurance Application (Mercury Quality Center)
Professional Experience:
2008-Present Blue Cross and Blue Shield of SC Columbia, SC
Business Systems Analyst, Information Systems
• Identify business objectives, business workflows, screen/entry workflows, etc., for projects and change
requests to enhance functionality of software for client accounts and provide input and direction on high-level
estimates as requested by system design analysts or client advocates to obtain clarification of business
requirements.
• Work with the support of the design analysts to provide assistance in the development of business approaches
and provide direct input during the scope and design phase of project implementation.
• Design and maintain defect management system built in MS Access using Visual Basic and mainframe
emulation software (IBM Reflections) to enhance reporting capabilities.
• Train applications development staff, customers and other technical personnel on systemic changes to
BCBSSC Commercial System Applications (Policy Processing, Billing, Receivables, etc.).
• Build durable and sustainable relationships with internal associates and our external customers to synchronize
business objectives and preserve long-term strategic goals.
2001-2008 Blue Cross and Blue Shield of SC Columbia, SC
Accounting Associate, Government Contracts
• Conducted daily assessments of workflow processes and procedures to isolate operational inefficiencies and
identify methodologies to automate or enhance services.
• Completed research to initiate and coordinate activities required in resolving customer issues in an accurate,
prompt and courteous manner.
• Assisted department management in the identification and resolution of system related problems and
communicated procedural and system changes to finance staff.
• Developed and tested software applications to expedite account reconciliation and eliminate human error.
• Crossed-trained associates on various duties to ensure departmental standards were compliant to contractual
obligations.
Education:
2003-2008 Southern Wesley University Central, SC
• Bachelor of Science in Business Administration
1999-2002 Midlands Technical College
1995-1998 Richland Northeast High School, Diploma
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