Customer Service Computer

Samuel Nichols

P.O. Box ****** . 512-***-**** . **************@*******.***

Computer Networking Administrator, Computer Technician,

Helpdesk Technical Support, Customer Service Rep.

CORE COMPETENCIES

. Data Entry . Computer Networking Support .

Customer Service

. Information Technology (IT) . Computer Repair Technician . Data

Recovery

. Helpdesk Technical Support . Knowledge of Tracking Reports .

Password Resets

EDUCATION

Associate of Applied Science- Computer Networking

Expert Solutions Technical College, Richardson, TX (Completed 2002)

Bachelor of Science- Telecommunications/Computer Networking Management

DeVry University (In Progress)

PROFESSIONAL EXPERIENCE

HELPDESK\CUSTOMER SERVICE SUPPORT\COMPUTER TECH SUPPORT

ACS, Inc. (Affiliated Computer Services) Dallas, TX

November 2006 - November 2009

Computer/IT Services

HELPDESK\CUSTOMER SERVICE SUPPORT\COMPUTER TECH SUPPORT

Assurant Warranty Management, Inc. Dallas, TX

October 2004 - October 2006

Computer/IT Services

HELPDESK\CUSTOMER SERVICE SUPPORT\COMPUTER TECH SUPPORT\ISP SUPPORT TECH

Stream International, Inc. Dallas, TX

August 2002 - September 2004

Computer/IT Services

Provided data entry work using WINDOWS(98, 2000, XP) operating systems to

assist customers with any technical issues

Monitored Helpdesk tickets to prioritized and efficiently resolved trouble

tickets according to SLAs

Reset passwords

Initiated tracking reports, and tickets for maintenance problems and/or

consulted management on system issues

Viewed customer's email account to assist them with issues

Monitored the Mainframe Computer Console

Viewed system usage and performance, also identified and resolved system

problems

LEAD COMPUTER TECHNICIAN

ATS South, Inc. (W & R Technology Inc.) Dallas, TX

January 1998 - January 2000

Computer/IT Services

Reviewed system performance, identify and consulted with management on

system issues and/or problems

Built and configured all newly purchased computer systems and rebuilt

existing systems as needed

Performed hardware and software installation, and configuration on systems

Performed routine maintenance on all desktop and laptop computer systems

Resolved problems with systems and initiated reports

Coordinated testing, implemented, and installed new and improved systems,

upgrades

COMPUTER NETWORKING ADMINISTRATOR and INFORMATION TECHNOLOGY INTERN

Computer Choice Services Dallas, TX

January 2000 - August 2002

Assisted manager with the data entry (systems administration)work

Helped the engineer with the building process and implementation of the

system networks

Assisted with network operations and facilities maintenance as necessary

Monitored servers for data backups and network performances

Provided technical support for the network operations

Made the necessary repairs on the network as needed

REFERENCES UPON REQUEST

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