Customer Service Assistant

Myrelsie Guzman-Rios

+ P.O. Box *** Camuy, PR *0627 + 787-***-**** + 787-***-****+

**************@*****.***

MICROBIOLOGIST

+ Multi-Tasking Self- Starter + Organized Under Pressure + Detail

Oriented + Ability to Work in Independent & Team Environments

+Quick Learner +Good Communication Skills +Active Listener +Strong

Analytical Skills

EDUCATION

University of Puerto Rico, Arecibo Campus

Arecibo, PR

Bachelors Degree in Microbiology

2007

Special Honors: Magna cum Laude

Member: Honor Society of Biology at the University of Puerto

Rico

Chapter of Microbiology Student Association

(CEMA)

Rotary Club

EXPERIENCE

TUTORING CENTER

Hatillo, PR

Tutor

January 2008-to present

Part time job tutoring students from third to eight grade in classes such

as Math, English, Science, Spanish, History and Religion. Each student is

tested with the material discussed in class, such as, oral and written

exams. Total tutoring time per day, maximum two hours.

ABBOTT PHARMACEUTICALS PR Ltd.

Barceloneta, PR

Intern, Microbiologist Assistant

Summer 2003

Counted bacterial culture and prepared agar. I took laboratory samples of

restricted areas to ensure they fulfill with the company and FDA

specifications. Provided support with the development of computer reports.

GASTBY STORES

Hatillo, PR

Customer Service Representative (Part-time job)

Winter 2003

Successfully helped customers solve their problems and answer their

concerns. Invoiced merchandise sold by associates. Managed associates

accounts for merchandise not sold. Provided support by filling in at cash

register during rush.

ABBOTT PHARMACEUTICALS PR Ltd.

Barceloneta, PR

Intern, Chemist Assistant

Summer 2002

Sampled and weighted chemicals. Labeled chemicals based on their degree of

toxicity. Updated Good Manufacturing Practices (GMPs) documentation.

Provided support at the ACP Plant as clerical assistant.

SKILLS & INTERESTS

. Full Bilingual, Spanish and English.

. Skilled in type writing and Microsoft Office (Excel, Power Point, Word,

Internet).

. Understanding of Good Manufacturing Practices (GMP's), batch record

and FDA.

. Knowledge of Laboratory Instrumentations (incubators, microscope,

sterilizer, centrifuges, oven, spectrophotometers, pH meters,

autoclave, glass ware washer, refrigerators, Biohazards & Laminar Flow

Hoods).

. Knowledge of immunological assays such as: ELISA and Western Blot.

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