Customer Service Quality Control

Alexander Alvarado, **** Northview, Rd Apt *, Philadelphia, Pa 19152

Cell: 267-***-**** *******@*******.***

My ambition is to secure a position within a strong IT environment, to

achieve personal and professional growth. Strengthening my skills and

applying my education will allow

me the opportunity to become an asset to your company

EDUCATION

Lincoln Technical Institute, Philadelphia, Pa 2/09 -

1/10

Network Communications and Information System - Diploma

Computer Skills

A+ Certified, Proficient in Microsoft Word, Excel, PowerPoint

Extensive knowledge of computer hardware and software. installation and

troubleshooting.

Externship

Comprecovery, Philadelphia, Pa

11/09 - 1/10

Extern

Troubleshooting and computer repair

Upgraded desktops and laptops

Recovered data from damaged hard drives

Customer service

Work History

U.S. Xpress Inc, Chattanooga, TN

3/08 - present

Transportation Specialist

Deliver goods to stores across the northeast of the country

Responsible for reading maps and trip planning

Operation in all season handling of eighteen wheeler using defensive

driving

ICT Group, Langhorne, Pa 3/07 - 4/08

Customer Care Associate

Answered inbound calls from customers who used Glucose meters with test

strips,

Control solutions, lancing devices and computer software for their meters

and hardware

Troubleshoot for problems via telephone support along with product training

Scantek, South Hampton, PA

Quality Control

Tech 11/05 to

4/07

Proactively recognizing, evaluating, and addressing problems with Image

quality Responsible for ensuring that documents are prepared, scanned and

data entered in various data bases and servers.

Contact this candidate