Customer Service Human Resource

Olabisi Abikoye

**** ***** ***** ** ( Riverdale, GA 30296 ( 404-***-**** (

**************@*****.***

Targeting an Entry-Level Position

. Albany State University graduate offering a strong academic experience.

. Consistently recognized for troubleshooting skills and effectively

resolving challenging issues.

. Quickly learn and master new technology; equally successful in both team

and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

. Excellent interpersonal, communication and relationship-building skills.

Listen attentively, communicate persuasively and follow through

diligently.

. Technically skilled-cross-platform expertise (Windows) and proficiency in

Word, Excel, PowerPoint, Outlook and Access.

Education

TROY UNIVERSITY - E-CAMPUS DEGREE EXPECTED 7/10

M.S HUMAN RESOURCE MANAGEMENT -

GPA: 3.75/4.0

Albany State University - Albany, GA Degree obtained 12/08

B.S Marketing - GPA: 3.14/4.0

Work Study Student

. Provided assistance to the Human Resource department. Organized

faculty/staff and student paperwork, sorted mail, answered and directed

telephone calls, and handled confidential paperwork. Earned commendations

for teamwork, flexibility and work excellence in providing support to

students and faculty.

Experience

TECHNICAL SUPPORT AGENT

Teleperformance USA- Albany, GA 2007 to 2008

. Handled technical troubleshooting calls by providing assistance to

technicians and business customers. Engaged and tracked level 1 issue,

with responsibility for the timely documentation, escalation (if

appropriate), resolution and closure of trouble tickets.

Team Member

Chick Fil A - Riverdale, GA 2007 to 2007

. Ensured that the facility and equipment were maintained in a clean and

sanitary manner. Prepared and packaged customer orders in a fast paced

team oriented environment, while providing excellent customer service.

Sales Associate

Express- Morrow, GA

2006 to 2006

. Recognized for ability to quickly establish rapport with customers, up-

sell products and provide excellent customer service. Maintained the

physical appearance of the facility by effectively organizing product

presentation.

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