Manager Software

Jacque Thomas

**** ****** ******, **********, ** 94566

voice: home 925-***-**** cell 925-***-**** email:

*************@*******.***

SKILLS

Documentation Hiring: Fielded technical writing and other high-tech resumes;

scheduled and

Management conducted interviews; led hiring process for teams of up to

twelve co-workers.

Documentation planning: Wrote documentation plans for complex

software suites

requiring multiple documentation deliverables in a variety of

formats (print and

online); wrote documentation specs for individual deliverables,

incorporating details

about audience, format, scheduling and proposed content.

Team leadership: Made assignments to writers based on

documentation plans and

specs; assisted lead editors in planning hand-off milestones and

deadlines; arranged

and led regular meetings to help writers keep timely progress;

organized writing

team conferences with programmers, testers, program managers and

marketing

representatives to clarify subject material details.

Travel: Made frequent trips to visit existing and potential

customers for software

products being documented by my team, for the purpose of

learning how both the

software and documentation are used in a real-time workplace

environment and

for the purpose of technical review meetings and validations.

Documentation Writing: Wrote print and online documentation for multiple

client/server software

Writing and applications for both print and online platforms. Plenty of

experience as a team

Editing writer, team lead, and solo writer writing user, training, and

installation guides.

Editing: Edited whole manuals for revised style standards and

adding version-

related update information; peer-edited documents for other

writers; regularly

checked my own writing and others' against style; worked closely

with

both developmental and copy editors whenever such resources were

available.

Product Specs: Very familiar with reading engineering specs, design

Research specs, and other related

materials from non-documentation feature team resources;

assessed stability and

accuracy of information at regular intervals to be certain of

what could be applied to

technical publications; requested new specs when appropriate to

gain required

knowledge in particular technical areas; experienced with

government contracts.

Other research: Conducted regular meetings and informal visits

with program

managers and other feature team members for clarification and

education on

specific software details; interviewed customers using

questionnaires, both by

phone and in person (at conferences, or at scheduled visits to

customer sites) to

determine current use and future requests for documentation.

Marketing General: At different times, I have been called on to write

Writing white papers, ad copy,

packaging copy, press releases, trade magazine articles, screen

text and "wizard"

text for various software components; experience writing for

translation.

Technical Software: Bookmaster, Bookmanager, TSO, Crystal Reports, Dita,

Skills Dreamweaver,

Framemaker, Script, Author Editor, PowerPoint, Excel, RoboHelp,

FrontPage,

ViewletBuilder, Visio, MS Project, WordPerfect, PageMaker, CVS,

Subversion,

Support Wizard, COBOL, JCL, C++, SQL, HTML, SGML, XML, XSLT,

Mantis,

Easytrieve, doxygen, VSAM, ADABAS, DB2, Oracle, ERP, SQL/Server,

MindMap,

MVS, VM, UNIX, Linux, OS/2, Wang VS, Windows XP, Windows NT,

MS-DOS

Other computer/electronics: Extensive business software and

client/server

environment familiarity; experienced programmer and systems

analyst with SDLC

knowledge; easily adapts to new equipment and software.

EMPLOYMENT HISTORY

August 2007 to Information Developer IBM (Silicon Valley Lab, CA

USA)

Present IBM is the world's largest information technology company.

Tasked with writing and maintaining DB2 Content Manager

documentation in book,

Information Center and online form.

June 2006 to Documentation Engineer Incotec Automation (Bangkok

Thailand)

June 2007 Incotec markets object oriented software engineering in C++ for

industrial applications.

Principally tasked with implementing a document versioning

system. Wrote

documentation for existing and new software projects.

Documented programs,

software libraries, tools, and procedures. Produced

documentation using automated

documentation tools. Converted all documents into a uniform

style.

April 2005 to Project Coordinator/Task Manager Harris Corporation (USPS,

Norman OK USA)

June 2006 Harris provides product, system, and service solutions for

commercial and government customers.

Ensured that technical data, schedule, quality, and cost

performance met customer

requirements. Led publication validation teams. Coordinated

publications internally and

with outside sources and vendors. Represented USPS in program

and technical review

meetings. Provided project management assistance and expertise.

November 2004 Policy and Process Writer Omnikron Systems (Verizon,

to Calabasas CA USA)

February 2005 Omnikron is a resource staffing firm that provides technical

consultants to businesses.

A contract position developing Verizon policies and processes

for a HealthCare project.

March 2001 to Senior Technical Writer QAD, Inc. (Carpinteria CA USA)

August 2004 QAD has 6000 licensed sites in 90 countries for its supply

chain and financials software.

Designed and implemented cross-platform comprehensive online

help with graphics and

individual training programs for a web-based, order management

software that connects

a multinational enterprise with its global supply chain (an STC

award winner).

January 1998 Senior Technical Writer Oracle Corporation (Redwood Shores CA

to / Denver CO USA)

February 2001 Oracle software is in 98% of the Fortune 100 companies.

Team lead writer and editor for print and online documentation

of Oil & Gas and ERP

software. Improved online help system from TOC based to context

sensitive based.

Developed executive overview of the software technology and

architecture.

June 1995 to Project Leader IBM (Sydney Australia and Bangkok

Thailand)

September 1997 IBM is the world's largest information technology company.

In Thailand, led team of writers in producing tax application

user guide for the Thailand

Revenue Department. In Australia, documented development of a

full banking package.

May 1993 to Documentation Manager NSW State Rail (Sydney Australia)

May 1995 NSW State Rail provided passenger rail transport throughout New

South Wales.

Managed 15+ simultaneous contract documentation projects.

Prepared projects for tender.

Established and enforced style guidelines. Hired and evaluated

staff. Editor and QA.

EDUCATION

Graduate work Masters Degree in Public Administration, California State

University, Chico

Undergraduate Bachelors Degree in English and Psychology, California State

University, Chico

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