Engineer Sales

Marwan Zeidan

******.******@*****.***

**** ****** ** *** **** # B113, Costa Mesa, CA 92626

818-***-****[pic]

Summary of QualificationS

MSEE- Master of Science in Electrical Engineering

Senior engineer with extensive experience working with innovative consumer

electronics and computing systems. Demonstrated success working with

semiconductor, OEM, ODM, and contract manufacturers. Demonstrated success

working with customers, partners, integrators, resellers, vendors, and

suppliers. Hands-on experience working on complex projects with

international customers and suppliers in US, Japan, Korea, China, and

Taiwan.

. Product Development/ Management

. Program/Project Management

. Technical Marketing

. Application Engineering - Field/Sales

. Field and Factory Quality

. Hardware Engineering/ Failure Analysis

. Suppliers Management/ Sourcing

. Partner & Customer Relations Management

. Customer and Solution-Oriented

. Problem Solving & Analytical Skills

. PCB Circuit Boards/ Integrated Chips

. Computing Systems

. Consumer Electronics

. Communications Systems

. Gaming Systems

. Audio/Video Systems

Work experience

Extron Electronics - Anaheim, California

2007

- 2009

Senior Customer Failure Analysis Engineer- Audio/Video Systems - Consumer,

Entertainment, Broadcast

Acted as the technical FA lead and was responsible for addressing product

quality issues and providing technical support to system integrators.

Successfully handled highly sensitive and revenue impacting customer

issues. Managed the field return process and played proactive role in

enhancing customer experience and confidence in the brand.

. Investigated hardware related issues with Audio/Video systems in

product development and field.

. Identified key issues between customer expectations and actual

customer experience.

. Eliminated product infant mortalities failures and identified

component and electronic PCB design weaknesses.

. Developed vendor management relationships that reduced issue

resolution cycle time.

. Worked with cross-functional team to correct production issues and

streamline product development.

. Analyzed field return data and identified failure trends to support

continuous product improvements.

. Implemented corrective actions to reduce warranty costs and minimize

impact to overall business.

. Worked with Sales, Marketing, Design, Engineering, and Manufacturing

teams to resolve field and floor issues.

. Provided feedback to internal teams related to product quality and

performance.

. Managed online application tool for monitoring field data to achieve

quality targets.

. Generated quality failure rate charts and reports for internal teams

and customers.

. Managed the sample selection and capture process of the top pareto

items.

. Managed the lab operation that includes visual inspection, testing,

and verification of issues.

. Managed inspectors and technicians work activities related to product

inspection and testing.

Dell Computers, Inc - Austin, Texas

2004 -

2007

Product Development Engineer Sr- Dell Consumer Desktop - PC Graphics and

Video

Designed high-end PC graphics boards in cooperation with the Technology

Partners (NVIDIA and ATI) for Dell Dimension XPS and Precision Workstations

for gaming and 3-D applications. Successfully launched branded graphics

cards based on the Geforce and Redeon family series.

. Managed prototype hardware development, product qualification, and

production support.

. Worked with account managers on project schedules for hardware

development, samples delivery, and hardware and software

qualification plan to meet time to market.

. Tracked project progress that includes tasks, deliverables, and

potential risks.

. Worked closely with platform managers in an effort to align graphics

cards and platforms schedules.

. Worked with a cross-functional platform team to ensure new graphics

cards met requirements for feature sets and electrical and mechanical

specifications, functionality, regulatory compliance, and industry

standards.

. Managed qualification activities that include functional/performance

verification and issue prioritization.

. Participated in graphics and video product roadmap review meetings

with the technology partners.

. Participated in all hands status meetings to review projects and

address outstanding issues.

. Trained counterpart design centers engineers in Taiwan and China on

new graphics cards technology development and sustaining existing

product technologies.

Dell Enterprise Systems Quality- Storage / Server

Worked with regional service, deployment, and international product support

teams and resolved customers escalations. Identified product warranty cost

reduction opportunities. Led business process improvements (BPI) for

enterprise products and achieved millions of dollars in saving.

. Managed suppliers and contract manufacturers to support continuous

product quality improvements.

. Provided support through products lifecycles including product

introduction, factory support, and field issues.

. Performed data analysis to determine top pareto items and capture

criteria to support quality and service goals.

. Managed the field return and factory data reviews with suppliers and

technology providers.

. Investigated failures related to PCB assemblies and commodities and

worked with suppliers on corrective actions.

. Interfaced directly with storage suppliers (Quantum, ADIC, IBM) on

product related issues.

. Visited supplier's service centers and provided recommendations to

improve screening procedures.

. Provided recommendations to call centers to improve service and

product troubleshooting trees which shortened calls and enhanced

customer experience.

Vitesse Semiconductors - Camarillo, California

1999 -

2003

Product Applications Engineer - Communications Systems

Collaborated with Product Marketing and identified new business

opportunities through customer interactions, product research, competitive

analysis, and trade shows. Provided technical design support to help enable

Sales and FAEs teams win new design opportunities with national and

international OEMs in the US and Asia (Japan, China, Korea).

. Designed reference design and customer evaluation boards for telecom

applications.

. Generated design schematic, design specifications, and BOM.

. Oversaw boards' fabrication process to ensure accurate interpretation

and implementation of design specs.

. Performed board-level electrical testing, signal characterization, and

functional validation of integrated chips.

. Provided technical design support for Transceivers, Crosspoint

Switches, Switch Fabric integrated chips.

. Interfaced between OEM customers and the factory and responded to

product development inquiries.

. Presented products in trade shows (N+I, OFC), hosted live demos,

illustrated performance, and generated leads.

. Worked with Sales, Design, Product Marketing, Engineering Support

teams to support customers.

. Worked with operation managers at the factory to ensure customer

product satisfaction.

. Provided on-site support to OEM customers during design-in and

development of new products.

. Trained FAEs and Sales on product features, usage, and applications.

. Created technical documentation, application notes, datasheets, and

reference designs.

. Provided feedback related to customer applications and product

roadmap.

. Duplicated product hardware and software issues and provided issue

resolutions.

EDucation

. BSEE, MSEE - Master of Science in Electrical Engineering - California

State University, Northridge - 2004

training

. Dell Project Management Tools and Techniques

. Dell Contracting and Negotiating

achievements

. Honors Co-op Program Certificate of Achievement from School of

Engineering & Computer Science

. Dell Business Process Improvements Certificates of Achievement

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