Customer Service Quality Assurance

Barbara J. Wallis

**** *. **** **

Sheffield Lake, OH 44054

Home: 440-***-**** Cell: 440-***-****

Extensive customer service and office administration skills obtained from

thirty years in an office environment. Proficient in MS Office Suite and

computer business applications.

BACKGROUND SUMMARY

MS Office (Word, Excel, Power Point, Strong communication skills

Access)

A/P, A/R, G/L, Payroll Detail oriented

Sales Orders and Inventory Logical thinker

Multi-tasking Trouble shooting & problem solving

Process flow documentation System and data base analysis

Project management Process improvement and QA

User training Software design & development

PROFESSIONAL EXPERIENCE

D. Wallis Creations, Sheffield Lake, OH 2009 to

present

Office Clerk and Office Administration

. Type general correspondence, prepare extensive spreadsheets. Answer

phones, prepare invoices, place orders. Coordinate calendars. Extensive

work with figures and financial data. Heavy client communication.

Organization and filing.

The Ridge Tool Company, Elyria, Ohio 2001 to 2009

Senior Business IT Analyst

. Managed conversion from MSA mainframe to JDE AS/400 for A/R and G/L

completed on schedule, on budget and met user requirements. Led group

presentations for various departments to train on new and modified

computer systems. Prepare project tracking documentation using MS Word,

Excel and Power Point.

First Union Real Estate Investments, Cleveland, Ohio

1994 to 2000

Senior Business IT Consultant

. Liaison between First Union employees and the CTI support staff on all

systems. Analyzed, designed, and programmed many custom modifications.

Conducted end user trainings.

Leasing Dynamics, Inc., Westlake, Ohio 1992 to 1994

Senior Programmer/Analyst

. Incorporated Pro-Gen case tool for new development. Designed and

programmed an interface to Software Plus with the ADP payroll data to

create automatic journal entries.

The Richard E. Jacobs Group, Westlake, Ohio 1985 to 1992

Systems and Programming Manager (1987 to 1992)

. Managed support, development, and enhancements to the J. D. Edwards World

Property Management, Financial systems and custom systems. Achieved the

successful complex conversion from a custom-programmed Wang VS 100 system

to J. D. Edwards in 18 months.

. Supervised 16 staff members of System Development team, reviewed employee

progress and productivity through bi-annual reviews and quality assurance

testing.

CAP Gemini (Systemation), Beachwood, Ohio 1982 to 1983

Business Systems Consultant

. Provided systems support to local businesses. Development in various

languages.

Eaton Corporation, Airflex Division, Cleveland, Ohio

1978 to 1982

Programmer/Analyst

. Maintenance programming on existing financial, administrative

manufacturing systems. Conversion from Univac 9200 to IBM S/34.

EDUCATION

Baldwin-Wallace College, Berea, Ohio

Cuyahoga Community College, Cleveland, Ohio

Lakeland Community College, Kirtland, Ohio

Kent State University, Kent, Ohio

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