Customer Service Engineer
Resume:
Gary H. Exum
Granger, Indiana 46530
********@*******.***
Summary of Experience
Thirteen (13) years of Windows, Exchange, SMS and Citrix server
administration. Skilled in systems design and setup, customer service,
project management and disaster recovery. Strong working knowledge of
software, hardware, networking, operating systems, and security
applications. Certified MCSE, MCSA, MCP+I.
2007 to Welch Packaging Group, Inc., Elkhart, Indiana
2008 A privately held company producing corrugated packaging solutions.
Network Administrator: Responsible to V.P. of Information
Technologies for server administration, hardware deployment and
upgrades, managing the help desk, and cost-savings initiatives.
. Led server virtualization initiative. Net Result: Installed
Citrix XenServer 5 in a blade server / SAN environment.
Reduced the need for additional major hardware purchases.
. Led licensing compliance effort. Net Result: Successful
Business Software Alliance (BSA) audit.
. Recruited and managed a technician and summer interns. Net
Result: $100,000 annual savings in consulting costs.
. Implemented video conferencing system at the Barger Packaging
location. Net Result: Meetings with Barger's largest
customers are more productive and packaging modifications are
completed faster.
. Migrated enterprise data backup solution from Computer
Associates ARCserve to Symantec Backup Exec.
. Installed time clocks corporate-wide and provided first level
support for the new payroll system implementation. Net
Result: Associate time tracking is now entirely electronic,
eliminating the manual checking of paper time cards.
. Configured, tested and deployed major upgrade of the help
desk ticket tracking system (Track-It!).
. Installed e-mail anti-spam/anti-virus appliance in-house. Net
Result: Eliminated the need for MailRoute service resulting
in over $6,000 annual savings.
. Installed Windows Software Update Server to deploy Microsoft
updates to all enterprise machines.
1997 to NIBCO, Inc., Elkhart, Indiana
2007 A privately held manufacturer of flow-control products for various
worldwide industries.
Technical Analyst: Responsible to Manager, Technical
Services for high server availability and projects having
enterprise-wide impact.
. Administered more than 90 enterprise Windows 2003 systems,
including managing users, creating security groups, and
managing replication between 18 corporate sites.
. Led the technical implementation of the enterprise-wide
Windows NT 4.0 to Windows 2003 Active Directory upgrade,
which involved the migration of 16 locations and 2 domains
and leveraged the improvements in Windows 2003 to reduce
server count and licensing costs by $100,000.
Resume of Gary H Exum
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. Managed the technical upgrade of Microsoft Exchange 5.5 to
Exchange 2003, utilizing multiple front-ends and clustered
back-ends connected to a SAN for high availability.
. Built, configured, and managed the corporate Microsoft
Exchange 2003 server, which provided email service for
approximately 1,300 NIBCO employees with more than a 99%
uptime rate.
. Developed, tested, and modified business continuity
documentation for Intel-based, enterprise services.
. Created and executed test plans for business continuity in
semi-annual exercises conducted at a business resumption
center.
. Team member in the RFC process for a new business continuity
vendor. Net Result: $72,000 annually.
. Used Microsoft Systems Management Server (SMS) to
successfully distribute Microsoft Office and SAP user-
interface upgrades to nearly 1,000 desktops.
. Responsible for maintaining the enterprise Citrix servers.
. Evaluated, tested, and made purchasing recommendations for
all Intel-based servers, laptops, and desktops as well as
mobile communication devices.
. Administered the enterprise electronic faxing and BlackBerry
servers.
1995 to PC Plus Service, Inc., Niles, Michigan
1997 A small business start-up, performing contract work to local
companies and repairing computers in-house.
Senior Technician: Responsible to President, fulfilling our
contract requirements and performing quick repairs for walk-in
customers.
. Performed contract work at NIBCO, PC Plus' number one
customer.
. Performed contract work at The Associates.
. Repaired computers for walk-in customers.
Education and Continuing Education:
High School Diploma - Niles, Michigan
Microsoft:
Planning and Deploying Systems Management Server (SMS) 2003
Managing Microsoft SMS 2003
Implementing and Managing Microsoft Exchange Server 2003
Implementing and Managing Microsoft Exchange 2000
Designing a Secure Windows 2000 Network
Designing a Microsoft Windows 2000 Networking Services Infrastructure
Designing a Microsoft Windows 2000 Directory Services Infrastructure
Citrix:
Presentation Server 4.0: Administration
Certifications:
MCSE - Microsoft Certified Systems Engineer
Microsoft Windows 2003/2000/NT 4.0
MCSA - Microsoft Certified Systems Administrator
Microsoft Windows Server 2003
MCP+I - Microsoft Certified Professional + Internet
Microsoft Windows NT 4.0
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