Vice President Management

Robert W. Reho

**** ********** **. **

North Canton, Ohio 44720

******@***.**.***

Home 330-***-****

Mobile 330-***-****

CAREER PROFILE

Multiunit business management professional with over 20 years of successful

leadership in providing services with full P & L responsibility. Possesses

experience with management of global business activity, multiple

organizational management, service infrastructure, as well as acquisitions

and divestitures. Strong financial experience through the progression from

financial analyst to controller of North American operations of a Financial

Services Company.

AREAS OF EFFECTIVENESS

Strategic Planning Operations Management

Change Management Mentoring & Teambuilding

Project Management Visionary Leadership

CAREER HIGHLIGHTS

. Introduced and implemented change management practices for a college,

which included work flow analyzes, process/procedural changes, and the

acquisition of supporting software applications.

. Completed a hospital business case assessment on a new pharmaceutical

offering that included market and competitive research, internal

operational reviews, pro formas, and financial alternatives.

. Operational leadership of a service division, a $500 Million business

within North America.

. Led acquisition efforts of a major bank's service business, resulting in

$23 Million of new revenue.

. Spearheaded deployment of automated tools utilized by over 2000 field

service associates, resulting in 15% reduction of repair hours and call

handling.

. Introduced and established nationwide workload system, resulting in

attaining $5 Million in cost improvements.

. Reduced call rates by 10% through development and release of monitoring

tool designed to improve routing and clarify trouble ticket information.

. Created a turnkey installation program, which drove increased revenue by

$8 Million in first year.

. Introduced and implemented a new service offering/program, resulting in

attaining $22 Million in new revenue in first year.

. Managed five division controllership operations which included audit

responsibilities, contract maintenance, asset management, budgeting and

financial analysis.

CAREER PROGRESSION

Consultant; Mount Union College; Alliance, Ohio; 2009.

Consultant; Alliance Community Hospital, Inc; Alliance, Ohio; 2008.

Director of Service/General Manager; Graphic Enterprises, Inc; North

Canton, Ohio; 2006 to 2007.

Vice President, Administration; Tremco, Inc; Beachwood, Ohio; 2005.

Vice President, Outsourcing & Managed Services; Diebold, Inc; North Canton,

Ohio; 2001 to 2004.

Vice President, Service & Systems Operations & Support; Diebold, Inc; North

Canton, Ohio; 2000 to 2001.

Vice President, Global Service Support; Diebold, Inc; North Canton, Ohio;

1999 to 2000.

Vice President, Service & Systems Operations & Support; Diebold, Inc; North

Canton, Ohio; 1992 to 1999.

Controller; Diebold, Inc; North Canton, Ohio; 1988 to 1992.

EDUCATION

BA; Economics and Statistics; College of Wooster; Wooster, Ohio.

MBA; Finance and Management; Bowling Green State University; Bowling Green,

Ohio

ASSOCIATIONS

Technology Services Industry Association

Buckeye Council for the Boy Scouts of America, Board of Directors

Canton SCORE Chapter

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