Engineer Sales

Experienced IT/Telecom Professional

Leslie A. Bailey

Lake Worth, FL

Home: 561-***-****

*****************@*****.***

TECHNICAL SKILLS:

. LAN: Netopia, Cisco, Linksys, Westell Modems, 3com, TCP/IP, NAT,

Windows Server 2000, Windows Server 2003, Small Business Server,

Windows Server 2003, Win98, Windows 2000, WinXP, Vista, Office 2000,

OfficeXP, Office2003, Office 2007, Exchange Server 2003, Exchange

Server 2007, Active Directory, SQL Server, Novell

. WAN: Marconi TNX-210, PSAX 2300 ATM switches. Copper Mountain CE200

DSLAM. Turnstone cx-100. Alcatel Xylan Switch, Copper Mountain,ce200/150 DSLAM, Redback 500/1000/1500 Core Router, ATM,

Firewalls,VPN, xDSL, Tx, DSx, SDH/SONET, MPLS, PSTN, TDM, VoIP, VoATM,

IP, Frame Relay,DNS, DHCP

. VoIP: Lucent Pathstar Class 5 voice switch, CopperCom Class 4 Soft

Switch, Broadcom VoIP Server, Tekelec T6000 Application Server,

Tekelec, T7000 Switch, Innomedia CPE, Sipura ATA, Cisco ATA, Carrier

Access Adit 600, Polycom IAD, Asterisk, IVR programming and scripting,

Vertical TeleVantage

PROFESSIONAL EXPERIENCE:

AIS Consulting, INC, Fort Lauderdale, FL

Oct 2008 - July 2009

Network Administrator

Overview: Maintains computing environment by identifying network

requirements; installing upgrades; monitoring network performance.

. Established network specifications by conferring with users; analyzing

workflow, access, information, and security requirements.

. Established network by evaluating network performance issues including

availability and utilization; planning and executing the selection,

installation, configuration, and testing of equipment; defining

network policies and procedures; establishing connections and

firewalls.

. Maintained network performance by performing network monitoring and

analysis, and performance tuning; troubleshooting network problems;

escalating problems to vendors.

. Secured network by developing network access, monitoring, control, and

evaluation; maintaining documentation.

. Upgraded network by conferring with vendors; developing, testing,

evaluating, and installing enhancements.

. Updated job knowledge by participating in educational opportunities;

reading professional publications; maintaining personal networks;

participating in professional organizations.

. Protected organization's value by keeping information confidential.

. Accomplished organization goals by accepting ownership for

accomplishing new and different requests; exploring opportunities to

add value to job accomplishments.

Ironside Security & Network Management; Sewell, NJ November

2007 - June 2008 Network & Telephony Professional

Overview: Network Administration for multiple clients to support and

maintain network, hardware, software and telephony components effectively.

. Responded to service outage issues both remotely and onsite for

various printing, networking, hardware/software, and telephony issues.

. Installed additional hardware/software or network components when

necessary.

. Reconfigured network components to ensure best possible performance.

. Replaced and reconfigured Servers, Software and other hardware to keep

systems up-to-date and ensure proper functionality.

. Installed, maintained and trained users on tape backup storage

systems.

. Installed, maintained and trained users on the newest Symantec

Antivirus Endpoint Protection.

. Built, configured, installed and maintained TeleVantage servers.

VPX Sports, Weston, FL August 2007 -

November 2007

Network Administrator

Overview: Network administration and support for a nutrition supplement

company. Primary achievement was creating a more secure and properly

functioning network, including upgrading all servers and routers.

. Maintain VPN to main office from the remote locations using Cisco VPN

. Maintain and reconfigure Cisco 1841 router to better utilize router

functionality. Cleaned up the Access lists to ensure proper routing

between locations and users

. Installed IP switch to ensure remote access to IT equipment

. Created new Exchange server to migrate to Exchange Server 2003 with

Office 2007 clients, previous configuration had exchange server on the

Main server which handled DHCP, Active Directory and DNS.

. Upgraded and Maintained Main server including creating new group

policies to restrict user access.

. Added new user accounts using Active directory

. Support all PC users, upgrading appropriate software, and mail clients

. Install new remote site and prepare wireless warehouse inventory

application

. Reorganize current datacenter to clean up cabling and create a more

organized work area

Prosodie Interactive, Sunrise, FL March

2006 - August 2007

Telecom Analyst I

Overview: Telco Support for an IVR company providing services to both small

and large businesses of multiple entities including but not limited to

healthcare, bank applications and other business sectors requiring

automated services. Job requires high levels of multi-tasking and cross

trained experience, including Network Administration, Systems

Administration, Desktop Support, Purchasing, Equipment inventory, Telecom

Cost Analysis and Telecom Engineering.

. Checking the T1 circuits for any unusual errors for all platform

locations

. Troubleshoot telecom issues & document any changes on the platform

dealing with circuits.

. Contact Carriers on any pending request or follow-up on pending order

request

. Evaluate the utility and condition of multi-line telephone systems,

paging systems, and other data and voice communications equipment.

. Uses diagnostic equipment such as T-Berd and Protocol Analyzer for

testing ISDN protocols and troubleshoot T1 circuits for voice.

. Creates and updates records of telecommunications circuits &

systems performance work accomplished or related information.

. Utilizes specialized test equipment and diagnostics to locate and

correct faults and trouble in the Telco system and associated

peripheral equipment.

. Maintain & implement telecommunications systems.

. Provide Product support for clients.

. Provision & configure VRU's for implementing ISDN circuits.

. Provide systems support relating to VRU's.

. Analyze Telecom costs and communicate with various carriers to resolve

any telecom cost discrepancy.

. Provide Reports support to clients & internal requests

. Dialogic - installation and implementation

. Telco - application and installation; hardware, software and circuits

. Configure new users on Asterisk PBX, including new hunt groups, auto-

attendants, voicemail etc.

. Maintain Network Devices to include, Cisco Routers and Catalyst,

Network Access points for the wireless network, Active Directory and

the Exchange Server.

. Maintain Act Database, Oracle Databases and SQL Server

Vortex Broadband - West Palm Beach, FL July

2005 - March 2006 Systems Engineer

Overview: Systems engineer for broadband company providing wireless

internet as well as VoIP to residential and small businesses nationwide.

Responsible for all installations, both back office and customer premises,

to include running cable, installing equipment, configuring equipment and

writing the technical documents for new equipment. Responsible for

training all employees on the functions and troubleshooting steps for new

equipment, procedures and processes.

. Provision all new customers on Tekelec T6000 Application Server and

Tekelec T7000 VoIP soft switch to provide dial tone and classic phone

features to the customer

. Handle all LNP request to ensure customer gets to keep their numbers

when signing up for service with our company

. Maintain all VoIP equipment, installation and upgrade to keep up-to-

date with the newest technology and provide the most cutting edge

services to our clients.

. Supervise customer installation ensuring customer satisfaction at

completion as well as follow up surveys to notify the company where

extra attention may be needed.

. Technical writing for all new equipments and/or procedures and

training all other engineers in new equipment and/or procedures

. Handle all shipping, making sure that customers receive all equipment

and/or documents to fully prepare them for installation prior to

installation

. Configure, provision and maintain company PBX using Tekelec soft

switch for virtual PBX features to include, voicemail, auto-

attendants, virtual extensions, etc.

VISION CARE HOLDINGS INC - Lake Worth, FL 5/2003 -

12/2003

Technical Support Representative

Overview: Support Representatives supporting the corporate offices of

Vision Care Holdings, the DBA for Lasik Vision Institute and Eyeglass

World, and the POS system for both nation wide chains. Supported Exchange,

SQL, and Citrix servers.

. Poll end of day files from over 80 nationwide stores using basic UNIX

commands to ensure that all stores report incoming and receive system

updates

. Troubleshoot and maintain Great Plains POS for over 45 nationwide

stores making sure that sales agents are able to ring new sales and

generate revenue.

. Troubleshoot and maintain Mas90 POS for over 80 nationwide stores

enabling sales agents to function properly.

. Manage all purchasing and shipping for the MIS Department

. Maintain Citrix access for outside company representatives so work

could be performed by users remotely when access to the physical

office was not available

. Maintain SQL Server

. Create and maintain user accounts on Exchange Server

DSLI, CORP - Miami, FL

6/2001 - 2/2003

Layer II Network Engineer

Overview: Engineer for new internet company. Company was a dial-up company

when hired. Lead a team of 4 technicians to install 48 central offices in

Bell South facilities from Orlando to Miami, including central office

equipment, running cables and configuring equipment to provide xDSL and T1

circuits to small business and residential customers.

. Provision new xDSL and T-1 circuits, by configuring PSAX 2300 ATM

Switch, Alcatel Xylan Switch, Copper Mountain ce200/150 DSLAM,

Redback 500/1000/1500 Core Router, and create virtual cross-connects

using Turnstone Virtual Cross-Connect cx100

. Configure customer premises equipment, Cisco, Netopia, 3Com, CopperCom

IADS, ADIT IADS, and other CPE devices

. Provisioned VoIP and VoATM switch for PRI, CAS, GR303 trunks depending

on specific customer needs.

. Handled Number Portability with new customer installs.

. Provision and turn-up various networks connecting HiCap Circuits, to

include DS1 IMA, DS3, OC3 technologies.

. Train all Layer I technicians on IP/PVC routing, subnetting, xDSL

customer premise equipment, physical and configuration.

. Migration from IMail Server to Exchange Server and all client accounts

. Maintain Exchange Server and user accounts

. Maintain PBX, to include extensions provisioning, voicemail, auto-

attendant, and call center features

NETWORK TELEPHONE - Pensacola, FL

1/2001 - 6/2001

Switch Technician

Overview: Installed central office equipment in South Florida Co-Locations

for a southeastern telecommunications company as it expanded into this

region. Worked directly with NOC to test xDSL and T1 circuits for new

customer installations. Assisted Sales Associates with determining what

technical solution will best meet the clients needs.

. Integrated all central office equipment consisting of Lucent PathStar

Class 5 voice switch. Marconi TNX-210, PSAX 2300 ATM switches. Copper

Mountain ce200 DSLAM. Turnstone cx-100.

. Supported NOC on various Central Office and Customer issues,

troubleshooting equipment both physical and configuration

. Installed various customer orders according to network standards to

provide most proficient services.

. Basic operation and troubleshooting analysis with switching equipment.

. Introduction to DSL technology, including troubleshooting DSLAM OAM

. Basic Operation of Sunrise XDSL/OC-3/T-1 tester, used to test circuits

reading the traffic to determine where issues may reside

. Intro to VoIP/ATM technologies

THE ANSWER GROUP - Tamarac, FL

7/2000- 1/2001

Best Buy PC Support Technician

Overview: Technical Support representative supporting the Product Service

Protection Plans that customers were offered when purchasing new computers

or computer hardware.

. Answer calls and troubleshoot software issues to conclude hardware

failures and order new parts for customer according to plan standards.

. Installed, modified and made repairs to microcomputer hardware and

software

. Diagnosed system hardware, software and operator problems; and

recommended or performed remedial actions to correct problems.

. Answered client inquiries via telephone concerning systems operation.

. Replaced defective or inadequate hardware and software packages.

. Maintained Clarify customer Database ensuring customer information was

up to date with any contact changes.

UNITED STATES MARINE CORPS - Jacksonville, NC

6/1998- 6/2000

Network Administrator/ Computer Technician

Overview: Install and maintain networks to ensure that commanding officers

are able to receive important documentation regarding government

operations. Maintained communications for all Marines and Sailors on base

to ensure operations run smoothly and securely.

. Installing, maintaining and troubleshooting for WIN95, WIN98, WINNT,

Outlook, Outlook Express and various other software packages.

. Maintain Exchange server

. TCP/IP addressing, subnetting, routing

. Server Installation/Maintenance and Configuring Network Critical

Devices.

. Cryptographic Equipment Maintenance and Hardware/Network Security

. Designed, planned and constructed field based Networks for training

and testing purposes

. Tested and implemented new software/hardware for distribution

Contact this candidate