Project Manager Process
Resume:
Ronald J. Grayovski
Millington, NJ 07946
908-***-**** (home)
E-mail: ***********@*******.***
Public Profile http://www.linkedin.com/pub/3/286/14
Sr. Business Analyst
SUMMARY
Senior analyst with proven ability to generate major savings through process improvements. Extensive
SDLC experience in various functional areas that include but not limited to: Sales, CRM, Order Entry,
Manufacturing, HR, and Finance. Demonstrated knowledge of Rational Unified Process (RUP) and use
case analysis/design methods and in documenting and analyzing numerous business process flows and
related business objects in Business Process Modeling (BPM) tools to support analysis, development,
integration testing and training. Hands-on use of BPM tools such as MEGA International, ProVision,
Live Model, ABC Flow Charter 4.0, ERP Modeler (Casewise), Oracle Tutor and Visio 2000 Pro, as well
as, Microsoft Office Tools (Visio 2000, Word, Excel, PowerPoint, Access, Project, Outlook). Knowledge
of Extensible Markup Language (XML), Unified Modeling Language (UML), and Object Oriented
Design (OOD). Demonstrated strengths in integrated process/systems design, and successful
implementation of ERP software to support business requirements. . Experience with requirements
gathering, data modeling. Testing experience using Mercury Quality Center and WinRunner testing
software. Extensive hands-on ERP configuration, as well as, advising and training on functionality,
configuration, and solutions for major companies including Medco Healthcare Solutions, Wyndham
Worldwide, JP Morgan Chase, Lucent, Celiant (now Andrews Corp.), and AT&T.
EXPERIENCE
Sr. Consultant (Medco) 10/2008– present
Senior Lead Business Analyst
Performed and coordinated as a lead level resource in the management of projects to redesign the client's
Medicare and Financial Services processes. Responsibilities include gathering business knowledge via
interview meetings with key business stakeholders and converting into documentation containing use
cases and process diagrams. Other responsibilities included the identification of process opportunities that
improved efficiency and reduced costs.
Results were documentation that was used to satisfy client and government audit requirements, as well as,
used by the QA test team to create test scripts.
Sr. Consultant (Wyndham Worldwide) 2007– 2008
Senior Business Analyst
Performed and coordinated as a senior level resource in the management of projects to redesign the
client's web based loyalty marketing programs. Responsibilities include gathering business requirements
via meetings with key business stakeholders and documenting them in business requirement documents.
Other SDLC responsibilities include creating functional specifications including detailed use cases that
were used for development and testing. Served as the liaison between the business and IT to ensure the
accurate and timely delivery of desired enhancements.
Results were Enhancements that significantly improved customer satisfaction and provided cost savings
by merging duplicate program features.
Sr. Consultant (J. P. Morgan Chase) 2006 – 2007
Business Analyst/Project Manager, Business Migrations
Performed and coordinated as a senior or lead level resource in the analysis and design of business
systems. Developed and maintained a thorough understanding of the needs of the assigned customer
group from the business and technical perspective. Worked closely with clients and with other system
groups to capture business requirements and see them through implementation. Developed test scripts,
reported/resolved issues and executed testing using Mercury Quality Center. Acted as a liaison between
the business user groups and the technical systems groups. Provided analytical, technical, business and
management expertise to the group and completed assignments that require this expertise. Led teams of
up to 10 professionals or operations personnel. Responded and resolved issues beyond standard
management requests as well as used independent judgment to make decisions where no clear precedents
exist. Participated in scheduled related working sessions. Documented key activities and meeting notes
related to projects. Developed high level project scope documents. Analyzed and created system / process
gap analysis. Developed and designed data and process flows, etc. Updated project plan and tasks.
Documented business / functional specifications. Coordinated the LOB participation in Finance testing.
Monitored testing activity. Escalated issues, risks, and defects. Ensured LOBs performed appropriate
testing for merger integration. Assisted the LOB with difference research/resolution. Communicated
project status as required. Worked with large group of individuals to accomplish key tasks.
Results were the successful implementation and completion of the bank merger.
Sr. Consultant (J. P. Morgan Chase) 2004–2006
Business Analyst, FRD and Operating Model
Responsible for new project work managed by the FRD Project Teams and assigned to FRD Business
Process Improvement (BPI) Team. These projects adhere to the PLC guidelines and include the
understanding and active participation during each phase of requirements, design, build, testing, training,
etc. Specific deliverables included, but not limited to ‘as-is’ and ‘to-be’ Visio flowcharts, Instance of
Change (IOC) document, detailed procedure document(s) and Service Level Agreement (SLA) and their
presentation to LOB customers on an as needed basis. Responsible for the maintenance and distribution
of all Financial Reference Data Dimensions (Legal Entity/Company, Cost Center, Account, Financial
Product, etc.) and its' related hierarchies. Responsible for analyzing the change management impact of
these process improvement initiatives. Developed business requirements for business process changes
that complement technology solutions.
Results were revised business processes; documented business and operating procedures; development of
control metrics and scorecards to support sustainability of these process improvements; and the
development of a program to train operations personnel and clients on new changes.
Sr. Consultant (AT&T) 2003–2004
Business Analyst, Process Integration & eSales and Services Support
Led special project efforts to start-up and initiate a process design software package (MEGA
International) for improved business process modeling supporting Rational Unified Process (RUP) and
use case analysis/design methods for a new eSales and Services division. Created prototype business
models and related business objects using a BPM tool with UML and OOD for a new AT&T eSales and
Services organization. Generated XML process model output for transfer to the AT&T Corporate Process
Organization. Supported the generation of XML schemas that translated customer billing data into
AT&T back office billing data. Created 50+ business process flows in a process design software package
(MEGA International). The integrated process flows were used to identify process improvements and
support training of new team members. Several improvements were identified and implemented with full
management support.
Developed requirements for a Change Request web application to support a process for users to request
process changes. Created a Governance Model that contained rules and requirements for making future
changes to the baseline process model.
Results were the reduction in process cycle time and a sustainable business model.
Sr. Consultant (Celiant Corporation (now Andrew Corp.)) 2001 – 2002
Business Analyst, Process Integration & ERP Implementation Support
Led special project efforts to start-up and initiate a process design software package (MEGA
International) for improved business process modeling supporting Rational Unified Process (RUP) and
use case analysis/design methods. Held interviews or used existing business information to create
prototype business models and related business objects for Human Resources, Sales, Supply Chain and
Finance which strongly supported ERP configuration using BPM tool with UML and OOD.
Determined key process integration points and related process analysis for a major ERP implementation.
Created 40+ business process flows in a process design software package (MEGA International) to
support integration testing and training for the software implementation. Used integrated process flows to
capture integration points and validate user requirements to support testing and training.
Results were the successful implementation of the new company software platform.
EDUCATION
MBA, Marketing
Fairleigh Dickinson University
BA, Sociology
Trenton State College
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