Customer Service Sales

Roberto Grullon

*** **** ******

Brooklyn NY, ***32

*******.*******@*****.***

Objective

To secure a position in the field of IT in PC/Network support

Skills

Computer repair and troubleshooting experience

Microsoft Server 2003 Administration

Red Hat Linux Administration Troubleshooting console hardware

Proficient in Microsoft Word, Excel, PowerPoint

Education

Sept 2007 - Dec 2008 Specialized Diploma in Network

Management

Wood Tobe-Coburn School

New York, NY

Work Experience

Sept 2007 - Present Freelance Computer Upgrade and

Troubleshooting

Window Vista system instillation and troubleshooting

XP operating system instillation and troubleshooting

Window 2003 operating system

PC hardware repairs and upgrades

Work in virtual environment (VMWARE)

Experience in virus anti-virus tools, firewalls

Familiar with disk imaging software (Symantec Ghost)

July 2009 - Present Sales Associate

Rite Aid

Brooklyn, NY

Provide excellent customer service

Assist customers with their shopping needs

Answer customer inquiries and resolving customer complaint

Complete customer transactions on the cash register

Ensure the overall appearance of the store

Complete inventory counts and order merchandise based on the

results

May 2009 -June 2009 Concierge

Rockrose Development Association

New York, NY

Greeted and welcomed members and guests

Assisted by answering questions (both in person and by phone)

Helped maintain a positive image for the establishment

Kept logs of guests and maintenance

Monitored closed-circuit television screens in front desk

September 2006- 2008 Messenger

Cambridge Corporation

New York, NY

Supervised the evening shift

Received and maintained delivery logs

Oversaw and helped my team

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