Customer Service Software Engineer

Larry Dickson

**** *. ****** ****** ** Morgan, UT 84050

*************@*****.*** C: 801-***-****

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OBJECTIVE: I seek a job to use my knowledge and skills to help a company

become more efficient. I would like a job that is challenging and push me

to acquire new skills.

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.Software Engineer . Database Programmer .Database Administrator

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Summary: Highly motivated IT professional with proven experience in

database programming, software engineering, web services, and network

support. A quick learner who appreciates challenges, steep learning

curves, and meeting high-pressure deadlines. Outstanding ability to

analyze, develop, and implement software solutions to meet business

objectives. Detail oriented with effective troubleshooting and debugging

experience; able to multi-task effectively. Available to travel or

relocate if necessary.

Core Skill Areas

. Problem Solving . Production Solutions Analysis &

Implementation

. Software Evolution & Adaptation . Workflow Management & Optimization

. C#/.NET . Java

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Professional Experience

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Kiddie Kandids LLC - Sandy, Utah 1993 - 2010

Computer Software Engineer 2002 - 2010

Progressed from Database Programmer to an increasingly responsible position

as Computer Software Engineer for this innovative leader in children's

portrait studios.

Analyzed company needs then designed, tested, and developed software to

meet needs in the following departments: Operations, Human Resources,

Technical Support, and Customer Support.

Key Achievements:

. Designed, developed and maintained a client-server software application

used in 184 retail photography locations. Some features of software

include: Point of sale for all customer transactions and related

financial reporting. Customer flow management, and Employee training

program. Saving to the company estimated at $300,000 per year.

(Operations)

. Designed, developed and maintained an employee

management/scheduling/time-keeping payroll system - effectively

integrating with ADP- Payforce, saving the company more than $500,000 in

payroll expenses during 2009. (Human Resources)

. Designed, developed, and maintained a database that allowed the company

to create an internal technical support / help desk department.

Increased efficiency of technical support department by 28% in four

months. Adapted database to include customer service functions, allowed

company to move customer support to an internal process. (Technical

Support/Customer Service)

Database Programmer/Administrator 1993 - 2001

Responsible for designing, creating and maintaining databases used by 184

retail photography studios, a custom color lab, and various other

departments supporting them.

Continued...

Larry Dickson Page 2

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Key Achievements:

. Developed a database that allowed customers to set up appointments, using

the internet, for sittings in the photography studios. Decreased studio

labor costs by 7% in the first year.

. Developed and optimized the lab database which was used to receive and

track 200,000 orders each year. Optimized the handling of the orders to

only a few clicks of a button to import a batch of 1000 orders and print

the images.

. Designed and built a multi-terabyte searchable image catalogue system.

This system allowed for quick access to the image files for customers

placing new orders either at the studio or on the internet. It was also a

tool used in the manager evaluating their photographer's abilities.

. Designed and built a financial forecasting formula application. This

application allowed the CFO to input the projected revenue for each week

based on various parameters. It then allowed each studio to view their

projected sales for each day of that week.

University Of Utah - Salt Lake City, Utah 1996 - 1998

Teaching Assistant

Taught Physics classes to University students. Tutored in the Physics Lab.

Key Achievements:

. Awarded Outstanding Teaching Assistant by the Department of Physics in

1997

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Education

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University of Utah Salt Lake City, UT 1996-

1998

Working towards Masters Degree in Physics

Weber State University Ogden, UT 1987-1992

Bachelor of Science in Mathematics and Physics

Graduated with a 3.92 GPA

1992 School of Science Valedictorian

1992 Department of Physics Outstanding Graduate

1992 Department of Mathematics Outstanding Senior

Morgan High School Morgan, UT 1983-1987

HS Diploma

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References

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Jerry Krant 949-***-**** ******@**-***.***

Ty Rasch 435-***-**** *******@*****.***

Mike Neyman 801-***-**** *******@******.***

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