Sales Customer Service

Patricia ETZCORN

**********@*******.***

Home 708-***-**** . Homer Glen IL 60491 . Cell 708-***-****

SUMMARY of Qualifications

Administrative Support Professional who has extensive experience working

with sales professionals on proposal preparation, customer presentations

and special projects, along with providing administrative assistance to

department managers; Sales, Marketing, Purchasing, Customer Service, and

Pricing. Possesses advanced proficiency in software applications, creative

presentations and newsletters, assuming new tasks, learning new software,

meeting deadlines, being detail oriented, having excellent proofreading and

editing skills, and being extremely organized. I am an experienced

professional who works well within teams or with little supervision while

maintaining a positive business attitude.

Professional Experience

The SACHEM COMPANY, Oak Park IL 2009 - 2010

The Sachem Company is a food broker who represents over 110 suppliers

whose products are sold in retail stores throughout the U.S.

Project Coordinator

I was a Project Coordinators (PC) who functioned as the "inside sales"

contact for two Sachem Account Managers. The PC has responsibility for

shepherding food suppliers' projects through the development phase of taste-

testing approval by the retailer, along with coordinating packaging

artwork, the business contract signature process, and order placement.

. Coordinated communications between food suppliers and potential retail

end user beginning with sending samples for approval and following up

with contracts.

. Overseeing packaging artwork production through photo studios or ad

agencies to meet print ad publication deadlines.

. Resolved customer deductions/billing issues between the supplier and

retailer.

. Maintained Account Managers' calendar and travel arrangements while

producing sales reports and customer presentations.

BP / CASTROL INDUSTRIAL AMERICA INC, Naperville IL 1998 - 2008

Castrol is acknowledged as the world's leading provider of lubrication

solutions. In 2000, Castrol was acquired by BP, one of the major global

energy groups.

Sales Support Coordinator (2004-2008)

Business Development Coordinator (1998-2004)

Provided administrative support for field sales professionals and

department managers which included proposal/bid generation, quotes,

contracts, customer correspondence, presentations, spreadsheet reports,

organizational charts, territory maps and newsletters all formatted and

contents proof-read before submission to customers.

. Assembled a vast electronic library of proposal templates, company

overview presentations, photos, logos, territory maps, organizational

charts and contact lists, along with general company information for

responding to incoming customer questionnaires. This information was

stored on a shared network drive and access supplied to all field

sales personnel who would be working without admin assistance.

. Compiled, formatted and edited monthly, quarterly and annual staff

reports related to updated business activities for distribution to

leadership team bringing multiple sources together on a timely

basis.

. Collected company articles and photos for layout, printing and

distribution of semi-annual key account customer newsletters for Ford,

John Deere and GE, promoting communication between Castrol and these

customers.

. Created sales territory maps for internal distribution, and developed

a global sales account listing and global company contacts list for

quarterly worldwide distribution keeping communication current.

. Purchased department office supplies keeping within the annual budget.

Kept a maintenance log on a network laser printer; changed toners,

diffusers and provided routine maintenance to prolong the printer's

life. Responsible for purchasing and finding reasonable repairs for LCD

overhead projectors.

. Led special projects outside of department, including E-Expense

SuperUser contact for filing expense reports on line and as the

Covisint Administrator for Castrol's access into Ford Motor Company's

purchasing databases.

. Maintained and updated employee training records to assist in being

compliant for ISO 9002 audits.

TECHNICAL Skills

ICDL Certification 2006 (International Computer Driving License):

MS Office Suite 2007: Outlook, Word, Excel, PowerPoint, along with Visio,

MapPoint, and BusinessMAP

EDUCATION

Moraine Valley Community College, Palos Hills, IL

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