Manager Customer Service

JAY JENNINGS

***********@********.**.***

***** ******** ***** ***** (C) 704-***-****

Charlotte, NC 28273 (H) 704-***-****

TRANSPORTATION MANAGER

Trucking Operations • Fleet Management • Logistics • Warehouse Management

Operations expert who delivers timely and damage free shipments through

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expertise in workforce planning, space utilization, and route analysis.

Team leader who builds and manages best in class customer focused

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organizations that provide competitive advantage.

Accessible communicator who cultivates excellent customer accounts and

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collaborates with management and associates to achieve company goals.

Personable go getter with energy, positive attitude, professional demeanor, and

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willingness to go the extra mile for the company and customers.

PROFESSIONAL EXPERIENCE

CENTRAL TRANSPORT – Charlotte, NC 2007–Present

Operation Supervisor / Assistant Terminal Manager

Direct day to day operations of fast paced LTL company, including driver scheduling, fleet management, and

transportation logistics. Supervise and train employees and diffuse conflicts to keep teams focused and productive.

Implement company policies and resolve missed pick ups and other problems. Create regional and international

distribution hubs.

Championed meticulous record keeping including DOT logs and all logistical paperwork.

Built high performance teams by educating and monitoring work associates.

Leveraged systems and methodologies including Kinaxis inventory management software and materials

requirement planning to meet or exceed performance objectives.

Analyze space utilization, freight lane utilization, delivery statistics, and route data to ensure on time deliveries,

efficient use of warehouse space, and cost effectiveness.

COURIER EXPRESS – Charlotte, NC 2006–2007

Regional Operations Manager / Warehouse Supervisor

Steered transportation and warehouse operations for company providing courier delivery, freight, LTL, warehousing,

and logistics services. Hired and trained independent contract drivers. Scheduled and dispatched drivers to ensure

timely deliveries under time sensitive conditions. Maintained DOT records and completed required paperwork.

Optimized efficiency of warehouse operations through spreadsheet analysis and space utilization planning.

Led by example with hands on management style and invested in staff development to create effective and

motivated teams.

AVERITT EXPRESS – Charlotte, NC 1997–2006

Front Line Leader / Outbound operations manager

Directed trucking staff for transportation and logistics company offering supply chain and trucking services.

Communicated frequently with account executives and management to ensure customer satisfaction.

Retained Charlotte’s largest distribution account at the time, Catos & UDS, with exemplary customer service.

Cultivated multimillion dollar accounts including Bailey Distribution, Ward Trucking, and Direct Shippers.

Selected to travel to multiple company sites to train and motivate staff for consistently on time and damage

free customer shipments.

Created and executed plan for distributing break loads that cut time goals.

Forged a culture of safety and cleanliness for staff, facility, and equipment.

JAY JENNINGS – Page 2 of 2 *************@*********.*** • (C) 704-***-****

AVERITT EXPRESS – Greensboro, NC 1993–1995

Dock Associate

Tackled multiple responsibilities in busy freight environment, including processing paperwork for domestic shipments

and verifying accuracy of shipments against bills of lading, packing slips and other records. Operated forklift for loading,

unloading, sorting, and distributing cartons and pallets.

Dispatch Operator

Scheduled, routed, and dispatched drivers for nightly shuttle and city operations. Assisted with driver supervision,

maintenance of DOT records, customer care, and safety regulatory compliance.

EDUCATION

Associate Degree in Business Administration/Management – PEMBROKE STATE UNIVERSITY

Associate Degree in Business Administration – CENTRAL PIEDMONT COMMUNITY COLLEGE

JAY JENNINGS

*************@*********.***

13019 Hamilton Green Drive (C) 704-***-****

Charlotte, NC 28273 (H) 704-***-****

February 18, 2010

Hiring Agent Name, Title

Company Name

Address

City, State, Zip

Dear Hiring Manager:

With a history of leadership positions in transportation, logistics, and warehousing, I would welcome the opportunity to

join your company in a Transportation Management position.

Let me share with you some career highlights confirming my qualifications:

• Transportation Management . I have handled large truck fleets, hired and trained contract drivers, created

efficient schedules, and developed a reputation for excellence.

• Warehouse Management . My experience in this area is characterized by my ability to boost employee

productivity, minimize inventory loss, and organize shipping areas to reduce errors.

• Team Leadership. A key part of my career success has stemmed from training and guiding employees to

deliver outcomes beyond conventional expectations.

In sum, I have a demonstrated history of pulling together the right teams and procedures to produce efficient

transportation and logistical organizations that achieve corporate goals.

I look forward to speaking with you about my enclosed resume and how I could support the strategic direction and

operational goals of your company. Please contact me at your convenience.

Sincerely,

Jay Jennings

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