Project Manager Technical
Resume:
Warren B. Ettinger
Huntington Beach, Calif. 92647
****@*********.***
OBJECTIVE:
Documentation specialist, whose years of working for Fortune 500 companies
and media outlets as a writer/editor will contribute to improved
communications and a more efficient IT operation for an industry leader.
EXPERIENCE:
IBM at Toyota National Sales Headquarters
Torrance, Calif.
2005-2009
Technical writer / business systems analyst
. Achieved perfect scores on SOX documentation compliance: Ensured that
SOX-related procedures were continually updated in a timely manner to
reflect current processes; that those updated procedures were reviewed
and approved by appropriate levels of management and locked down in
their database; and that there were records of the updates and
approvals.
. Established Documentation Services in an ITIL environment, ensuring
there were industry quality procedures to support round-the-clock Data
Center Operations on behalf of Toyota; while demonstrating capability
of achieving same-day turnaround for new operations procedures.
. Identified business processes requiring new or updated documentation
(including flowcharts), and subsequent review requirements in the
following IT infrastructure areas:
o Mainframe (including Disaster Recovery)
o UNIX
o Windows
o AS/400
o Databases
o Network
o Storage
. As only Data Center Operations (DCO) technical writer, met challenging
deadline for fixing critical remediation (problem) procedures,
avoiding costly financial penalties. Was lauded for "phenomenal" work.
. Created first detailed survey of Computer Room in known memory,
accounting for thousands of pieces of equipment, including servers,
monitors, power units, etc.
. As a result of interviews with Operations personnel, identified
hundreds of problems in Data Center Operations and their solutions,
setting the groundwork for more efficient operations.
. Identified information requirements for achieving improved incident
record data quality to meet client objectives.
. Created suites of procedures featuring politically sensitive single
sign-on capability, and to guide disaster recovery exercises.
. Successfully led Data Center Operations (DCO) team to Toyota-requested
improvement in incident record data quality.
. Provided IBM executives with detailed explanation of incident ticket
counts and response and completion times either well above or below
trend lines.
. Successfully interacted with and earned respect of IBM and Toyota
subject matter experts (SMEs) and other vendors.
. Demonstrated advanced skills in technical writing, proofreading and
copy editing while working with a highly collaborative team in a fast-
paced environment.
. Showed knack for quickly learning new processes.
. Bolstered preparations for mainframe disaster recovery: Identified
process gaps in quarterly mainframe disaster recovery exercise and
created suite of related procedures to address those gaps, including
procedures for obtaining and implementing authorization codes for the
DR server, and for performing the DR exercise tasks upon arrival at
the test site. Also updated and edited existing DR procedures,
including procedure for bringing up the DR box; and made
recommendations for DR documentation. During each DR exercise, created
a running chronology of exercise progress, milestones and DR system
activity; and apprised off-site managers of such.
Technical writer
iMet Technologies
Costa Mesa, Calif.
2001-2004
. Served as project manager for development of hardware/software user
guides for Toshiba laptop computers, Toshiba business copiers or Varco
automated oil-rigging equipment.
. Created hardware/software "resource" guides with technical data
section pertaining to specified Toshiba laptop product. Section
included product briefs: hardware configurations, and OS and
application specs (examples available upon request).
. Identified content sources for guides, including technical specs, base
documents, marketing releases, product "cookbooks," and device
prototypes.
. Interviewed product engineers to obtain technical information.
. Using Adobe FrameMaker, created new content, including step-by-step
procedures and section headings.
. Inserted and edited translation text.
. Updated front matter with new trademarks and legal specifications.
. Provided client-requested research.
. Edited draft documents, making all QA-requested changes.
. Created and submitted initial review copies in print, PDF or RoboHELP
form.
. Participated in signoff meetings.
. Converted finished documents into PDF or RoboHELP deliverables, and
delivered them on or before deadline.
. Updated project log in Microsoft Access database.
. Archived deliverable files and closed out projects.
. Interviewed company personnel for and wrote success stories for iMet's
web site.
Writer/editor
Real Legends.com
Vista, Calif.
1999-2000
. Served as chief writer and top in-house content advisor for e-commerce
web site.
. Created editorial presence, writing feature stories, columns and
product text.
. Oversaw development of unprecedented image library.
. Revamped Oracle database.
News writer/news editor
Occidental College
Los Angeles, Calif.
1998-99
. Identified news stories for placement in college's publications, and
distribution to the outside media.
. Wrote news and feature stories.
. Interviewed students, faculty and staff.
. Took pictures.
. Served as media liaison and media advisor.
. Did strategic media planning.
. Edited and proofed publications.
Associate editor
Straight Line Communications
Los Angeles, Calif.
1994-96
. Developed plans and schedules for creating and delivering nationally
circulated consumer and business trade publications.
. Interviewed product managers, retailers, coaches, players and
administrators.
. Wrote news and feature stories, and headlines and captions.
. Managed and tutored freelance contributors.
. Edited and proofed pages.
. Assigned artwork.
. Guided graphic artist on crafting pages.
. Participated in strategic planning meetings.
Copy editor
L. A. Daily News
1989-91
. Edited pages of 100,000-circulation metro daily for coherence,
accuracy, proper grammar and adherence to AP style.
. Wrote headlines and captions.
. Designed and layed out various local sections.
Reporter
The Desert Sun
Palm Springs, Calif.
1984-89
. Identified and wrote news and feature stories for 50,000-circulation
daily newspaper.
. Covered major sports events, including Angels baseball, the Bob Hope
Desert Classic golf tournament, and Hyatt Grand Champions men's and
women's pro tennis tournaments.
. Served as baseball beat writer, responsible for daily allotment of
stories.
. Interviewed high school, college and professional athletes (including
such stars as Wayne Gretzky, Billie Jean King and Reggie Jackson).
. Edited stories.
AWARDS:
. Distinguished Technical Communication award, Society for Technical
Communication, 2002-03
. APEX (Awards for Publications Excellence), Technical Writing, 2002
. Best of Gannett award, sports coverage
. IBM award of excellence, 2006
EDUCATION:
. B.A. in Journalism, California State University, Long Beach
. Certificate in Technical and Professional Writing, CSULB
COMPUTER SKILLS:
. MS Word
. Adobe FrameMaker
. RoboHELP
. Lotus Notes
. Adobe Acrobat
. MS Excel
. Microsoft Works Spreadsheet
. Microsoft Access
. Adobe Illustrator
. Visio (to create flowcharts with swim lanes)
. SnagIt
. Paint
REFERENCES:
Available upon request.
Contact this candidate