Manager Customer Service
Resume:
Denver CO 80206 mail.com
Scott Rickert
Objective Extremely versatile business development and
operations professional seeking a challenging
position in management, customer service, and human
resources that utilizes my experience and skills.
Experience 1998-2009 Link Staffing Services Denver, CO
Franchise Owner/General Manager
Effectively managed startup of new
commercial/industrial staffing franchise to over 3
million in sales within the first three years.
Developed internal staff through effective
recruiting, hiring, motivation, training and
development.
Implemented risk management procedures for on the
job injuries, medical follow-up, and light duty
programs. Also implemented safety programs to
increase safety awareness and reduce accident
frequency.
Cultivated customer base through outside sales and
ongoing client development.
Developed business plans and budgets; managed
receivables, payables, loss control, and government
reporting.
Managed team to help target, prospect and develop
new business to business relationships.
1997-1998 Link Staffing Services Houston, TX
Franchise Development Manager
Marketed Link franchises through national
marketing.
Researched markets for feasibility of opening
successful franchises.
Directed successful franchise candidate selection
process.
1993-1997 Link Staffing Services Houston, TX
Operations Support Manager
Developed productivity models for manufacturing to
maximize productivity through self-funding/gain
sharing concepts.
Carried out role as business coach and counselor
for multiple national locations to promote goodwill
for the franchisor.
Opened 6 Link offices including site selection,
hiring and training of new personnel and ongoing
branch development.
Refined operations procedures to maximize
efficiency and productivity.
Performed company-wide '7-star review' of all
offices for procedural and operational compliance,
as well as follow-up consultative visits to remedy
and improve individual office profitability and
performance.
1992-1993 Link Staffing Services. Houston, TX
Branch Manager
Full P& L responsibility for single temporary
staffing location.
Managed staff operations and customer satisfaction.
Education 1986 University Of Texas at Austin Austin, TX
B.B.A., Business Management with additional
coursework in Electrical Engineering.
Personal
Interests Computer hardware & microelectronics, automotive
mechanics, camping, sailing, marksmanship, cooking,
travel.
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