Manager Project

M elissa N. Richardson

**** ******* ***** ****** ******, TX. 76244

817-***-**** **********@*****.***

Professional P rofile

My background consists of over four years of Systems Analysis experience in addition to eight

years of Administrative work, where I perfected my project management abilities. I have held

successful positions in many industries; including, Financial Services, Aviation Training,

Hospitality/Restaurant, and the Louisiana Legislature. I am a creative, yet analytical individual

w ith a very high work ethic and a consistent record of high productivity without sacrificing

quality. With my professional experience and degree in English, I am confident I will be a great

asset to your team as a Project Management professional or Systems Analyst.

Core Competencies

Project Management •Requirements Gathering • F unctional Specifications • B usiness

Requirements Documents • Customer-Facing Documentation • Reporting • Test Design/Execution

• SQL • Working Independently and as Part of a Team • Customer In teraction • CRM Applications

• Software Development Life Cycle • Exposure to Multiple Software Development Methodologies •

Four Years Systems Analysis Experience

Professional Experience

Radiant Systems, I nc. Fort Worth, TX. 2007 - P resent

Analyst, Product Management – Hosted Solutions, Systems Analysis Team

• Act as point person in the SDLC for Hosted Solutions Custom Development projects.

• Host meetings to gather requirements from internal and external customers. Analyze and

document the capture of data from its source, the f low of data to the data warehouse, the

p rocessing and storage of data, and the presentation of data back to the Web application or

report.

• Develop detailed functional specifications for new products and enhancements to existing

p roducts, which include gift card functionality, loyalty programs, Accounting tools, custom

reports, and Web site functionality.

• Compose specifications for and conduct testing on the creation of new modules and update

existing modules within Web site while utilizing UX principles.

• Design and create mockups of prototypes.

• Execute testing on software enhancements.

• Create queries to mine and analyze data to determine issue and solution.

• Compose FAQ documentation, report examples, SOWs, customer-facing and project

documentation.

Count rywide Home Loans Fort Worth, TX. 2006 - 2007

Systems Analyst I I – Portfolio Communications, Business Imperative Team

• Acted as the Systems Project Liaison on the Year-End Statements team.

• Developed detailed functional specifications, requirements, and project documentation for

enhancements to monthly statements.

• Authored and executed test scripts, and participated in testing.

• Created, edited, data-mapped, and maintained statement mockups.

• Facilitated and led JAD sessions with project teams, which included Marketing, Legal,

external customers, and other affected business areas.

Melissa Richardson

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• Implemented projects, created project schedule, and drove project tasks to completion by

monthly project deadlines

• Created queries on AS400/DBU to determine problem and solution for various issues.

• Simultaneously managed, prioritized, and completed eight to ten projects per month.

P rior Experience

Sharp BancSystems, Inc., Technical Writer/Document Manager/Executive Assistant, Bedford, TX.

LEGISCON, Inc., Legislative Reporter/Legislative Secretary/Campaign Finance Coordinator,

Baton Rouge, LA.

FlightSafety International, Human Resources/Salary Administration Assistant, Hurst, TX.

Technical Competencies

Active Reports Dreamweaver MS Outlook MS SQL Server

Adobe Acrobat Professional IBM Client MS PowerPoint MS Team Foundation

Access Server

Adobe Designer Lotus Notes MS Project MS Visio

AS400/iSeries Query & DBU MS Access MS Publisher MS Visual SourceSafe

Crystal Reports MS Excel MS SharePoint MS Word

Education

Louisiana State University B aton Rouge, L A. 05/2005

Bachelor of Arts – English

References

John Prince - Manager, Hosted Solutions Systems Analysis, Radiant Systems, Inc.

817-***-****; **********@*******.***

Lida Robinson - Manager, Hosted Solutions Product Development, Radiant Systems, Inc.

817-***-****

Ruben Reza - Team Manager, Bank of America Corporation

805-***-****; r ****.****@*************.***

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