Customer Support

Cristopher L. Charles

***-** ***** ******.

Cambria Heights, NY 11411

*********@*****.***

347-***-**** or 718-***-****

Objective

To obtain an entry-level position within a challenging institution that

will allow me to utilize my skills within a multicultural environment for

personal growth.

Education

06/2006 - 01/2009 Everest University

Pompano Beach, FL

09/1998 - 06/2002 Springfield Gardens HS (Diploma)

Springfield Gardens, NY

Work Experience

04/2005 - 02/2009 Affinity Internet/ Hostway Corp

Website hosting company Fort Lauderdale,

FL

* Supervisor

* Email trouble shooting

* Answer incoming phone calls

* Working with website files

* Help with connections to a Database server with FTP

connections to a server

* Advice with HTML and PHP coding

* Call back customer when needed also Help other co-

workers when needed

* Remote into web servers.

* Rebooting local servers

* VPS and dedicated server support

* Ecommerce support.

* DNS repairs and corrections

03/2003 - 04/2005 Tag (The Answer Group) North

Lauderdale, FL

Tech Support Rep.

* Answer incoming phone calls, offer technical and

customer support,

* Calling back customer's

* Checking on open tickets

* Checking stats on a D-slam's.

* Networking computer.

* POP3 and SMTP Support, DNS Support

* TCP/IP corrections and repairs, DHCP configurations

Skills

* Windows XP, Windows 2000Pro, Internet Explorer, MSWord, Excel

* Knowledgeable Linux and Windows

* Type 33 - 45 WPM

* Computer Literate, Network knowledgeable, Repair computers

* Capability to comprehend new programs, install and also

uninstalled programs

References furnished upon request

Contact this candidate