Customer Service Manager

Skills and Abilities: Management skills

. Managed and trained 60 people in a $60.0 million

facility

. Manufacturing management.

. Purchasing company supplies and equipment

. Assistant Manager

. Logistics Executive

Programming skills

. Cloud technology. Microsoft Azure, Amazon EC2, S3

. VB.net, ASP.net and .NET Microsoft platform

. C++,C# and Microsoft Office (Excel, Power Point,

Access)

. Java, PHP, SQL and XHTML web design. AutoCAD 2008

. J Walk and GUI400 developer. RPG IV and IBM AS/400

Applications developed

. Product and price calculation design (using VB and

AutoCAD) to place complicated orders with manufactures

. Generation of final shop orders including images

(AutoCAD) dimensions and complete instructions for

manufacturing production

. Product inventory control and purchase order

generation

. Web application loan program to ease the process

between a mortgage broker, lender institutions and

borrowers

Education: Bachelor of Science in Computer Science

California State University of Long Beach, CA. June 2009

Electro-Mechanical Technology Engineering

National Polytechnic University, Quito-Ecuador. June

1990

Associate of Science in Computer Science

El Camino Collage, Torrance, CA. June 1998

Associate of Arts in Mathematics

El Camino College, Torrance, CA. June 1998

Honors: Certificate of excellence. Best Logistics Year to Date 2006

Certificate of excellence. Best Guest Survey Be in-Stock 2006

Certificate of excellence. Kudos Award. Island Pacific

2004

Industrial Safety. National Polytechnic University. 1990

Languages: Fluent in English and Spanish

Employment Experience:

2008 - 2009 Mervyn's, Tustin, CA

High volume store Assistant Manager

Team player with strong communications

skills

Logistics Operations

2005 - 2008 Target, Rancho Santa Margarita, CA

Logistics Executive

Planning, coordination and movement of resources to meet

desired goals efficiently in a $60 million facility

Managed and trained 60 people with multiple

responsibilities including inventory,

replenishment and warehouse operations

Responsible for 30% sales increase in the last 2 years

2000 - 2005 Island Pacific, Irvine, CA

Graphic User Interface designer

XHTML, IIS, VB.NET, SQL, PHP Web Design, J Walk, Excel,

Power Point, Apache server and iSeries platform

Multi-task oriented. Trouble shoot and customer service

1990 - 2000 Stone Manufacturing Company, Gardena, CA

Manufacturing management, logistics and software

engineering Responsible for 23% production increase in

the last 2 years Visual Basic 6.0 supervisor, AutoCAD

design and patent generation. Safety procedures,

training, and manufacturing operations

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