Sales Customer Service

Theresa E. Haley

*** ******* ******* #****, ******, Texas 75063

972-***-**** / **********@*******.***

Healthcare Administration Management / Operations / Marketing

SUMMARY OF QUALIFICATIONS

A high energy, award winning professional experienced in achieving and

exceeding goals to ensure strong revenue results for various Fortune 500

companies. Currently completing MBA studies in Healthcare with an emphasis

on Sales and Operations Planning (S&OP), Statistical Forecasting (CPFR),

Scale Inventory Just in Time (JIT). A persuasive communicator and leader

able to work effectively with associates and clients in local and national

environments, promote products and services, and develop key accounts to

maximize company profits. Known for a strong work ethic, exceptional

relationship and team building talents of inspiring others to excel, a

commitment to corporate success, and the ability to function successfully

with cross operational departments. Personally committed to continue to

grow professionally to meet the ever-changing demands of the marketplace.

Fluent in English and Spanish. Key Strengths:

Strategic Sourcing ( Organizational Growth ( Financial Management (

Business Operations ( Sales Development

Client Retention ( Strategic Planning / Negotiations ( Market Analysis (

Project Management ( Team Building / Management

New Business Development ( Directory/Online Technology/Direct

Mail/Newspaper ( Key Account Development

Marketing & Media Communications ( Online Advertising ( Top-of-Line Multi

Suite of Products ( Solutions Architect

Problem Solving ( Interpersonal Skills ( Organizational Skills (

Consultative Sales ( Process Improvement

PROFESSIONAL EXPERIENCE

Star Telegram - Multi-Media Account Executive

2009-Present

. Attain and exceed monthly and quarterly budgets and sales objectives (

up to 139% of quota) for an existing list of clients.

. Prospect new clients in an assigned territory to contribute to sales

quota and build customer base.

. Sell daily and weekly newspaper advertising, direct mail, internet

search engine and 23 other creative advertising products.

AT&T Publishing - Account Executive-Advertising Marketing Services

1992-1998 & 2006-2009

. Developed new business state wide for regional directories,

yellowpages.com, Google, Yahoo, MSN and Ask.com search engine

advertisers using a suite of AT&T products. Maintained and grew

current customer base utilizing consultative sales approach for

renewal and new business clients.

. Developed new clients and key accounts with print and on-line

marketing.

. Met annual revenue goals in internet sales by 242% by upgrading

renewal clients and selling new clients search engine solutions, PPC

and SEO platforms capitalizing on keywords, key phrases and website

content on a customized connection webpage.

. Accessed customer business needs with thorough fact-finding, then

proceeded to professional presentations utilizing AT&T suite of

products to close sells.

. Provided superior customer service after closing contracts by on-going

contact and solution assessment during the year.

. Exceeded internet quotas by 150% consistently to be in the top 5

producers in the company for 2008.

Verizon Information Services - Account Manager - Yellow Pages &

Superpages.com Marketing 2006-2007

. Traveled to select locations in the state of Texas to consult current

and new advertisers on their directory and on-line advertising.

Maintained and increased current client base and introduced new and

innovative products to clients in a variety of markets from rural to

the largest cities in Texas.

. Obtained pertinent information concerning past and current advertising

of clients for use in professional sales presentations utilizing ROI

to prove how company products could benefit their business and the

true value of the Verizon suite of products.

. Advised clients on the most important information to use in their

advertising to get their message across effectively to their desired

customer base.

. Attained goals from 100%-439% in select Verizon products. Achieved

Account Manager of the Month awards.

. Placed in top 5 achievers in the country for Superpages.com internet

sales, and attained No. 1 spot for internet sales.

Additional Experience: ( Austin ISD - Permanent Substitute Teacher 2003-

2006 ( Better Business Bureau - Account Executive 2002-2003 ( Thomas

Register of American Manufacturers - Account Manager / Independent

Contractor 2001-2002 ( Knight-Ridder Newspapers & Akron Beacon Journal 1999-

2001 ( SBC Ameritech Publishing 1992-1998

EDUCATION

The University of Phoenix - MBA in Business & Healthcare Administration

(degree expected Sept. 2010)

Youngstown State University - B.A., Telecommunications

Training: ( Strategic Selling ( Negotiations ( Presentation Skills (

Project Management

Technical Skills: ( Microsoft Word 2003/2007/2010, Office, PowerPoint,

Outlook, Excel, Vista, Publisher

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