Customer Service Software

BRYCE COOKSEY

****A HAWK CV

AUSTIN, TX *****

512-***-**** ( Home )

512-***-**** (Mobile)

**********@*********.***

Highlights of Qualifications

-Comp TIA A+, Net+ Certification

-Ability to relate and communicate to people at any level of business

-Ability to work in a fast paced environment and multi-task

-Interface with all ages and ethnic backgrounds

-Self motivated and able to motivate others

-Five years experience using Windows XP

-Experience installing software and upgrades remotely with Novell Console

One and on-site

-Excellent customer service and interaction skills

-Excellent oral and written communication skills

-Pursuing CCNA Certification

IT EXPERIENCE

Hardware: Lexmark, HP, Label Printers, IBM/NCR Self checkouts, Registers,

Dell, HP, Compaq, Apple, Macintosh Desktops and Laptops, Micro Sorters,

Teller Mates, Customer Kiosks, Thin Clients, Mainframes, Servers,

Routers, Switches, Hubs, Bridges, RG-6, RG -58, CAT 3, CAT 5, CAT 5E, CAT

6 Cabling.

Software: TCP/IP, IPX/SPX, FTP, ICMP,VOIP, DNS, WINS, VPN, BOOTPS, DHCP,

RDP, VLAN, Windows XP, Windows Vista, Windows 7, Symantec Anti-Virus,

Checkpoint and Pointsec Encryption Software, Zen Works, Adobe Acrobat

Pro, Word Perfect, Microsoft Office 2003/2007, Citrix Summation,

Esperant, Roxio, Novell Console One, Application Explorer, Financial

Voucher, Purchase Voucher, Alchemy, Novell Client, Lotus, Excel,

GroupWise

March 17, 2010 To Current

Insight Global (CompuCom Project)

Customer Service

Reimage GX760, GX780 PC's using SDS from Windows 7 to Windows XP Service

Pak 2.

Configure software for Farmer's Commercial Insurance Clients.

July 13, 2009 To December 31,2009

K - Force (Office of the Attorney General)

Customer Service

Troubleshoot software and hardware issues with Client Workstations,

Network connectivity, Network and Local Printers. (HP, Lexmark)

Helpdesk Telephone, Escalations, Email, Remote Support with Novell

Console One. Reimage Hard drives and move Windows Profile, Reconfigure

Network Printers, Map Network Drives, Reinstall Software, and Client's

Documents and Settings to new Hard Drive.

(DellGX260,GX270,GX280,GX620, D630 Dell Laptop, E6400 Dell Laptop)

Physically move workstations to designated area. Symantec Anti-Virus,

Checkpoint and Pointsec Encryption Software, Zen Works, Adobe Acrobat

Pro 9, Word Perfect 9,11,12, Microsoft Office 2003/2007, Citrix

Summation, Esperant, Roxio, Novell Console One, Application Explorer,

Financial Voucher, Purchase Voucher, Alchemy, Novell Client, Lotus,

Excel, GroupWise, Citrix Client installation and troubleshooting

connectivity, Symantec Ghost imaging software, Novell Zen imaging

software. Web Helpdesk Ticket System.

Aug 11, 2006 To May 05, 2009

First Level Technology/National Cash Registers (NCR)

IT Field Technician Customer Service, Call Account helpdesk for further

troubleshooting or when work order is complete.

Run Service calls and troubleshoot Networks, Printers, Kiosks, Cash

Registers, Thin clients, IBM and NCR Self Checkouts, Desktops, Laptops

Replace hardware. Mother boards, Hard drives, Memory, processors and

configure as necessary, Process and pick up parts from

FedEx, DHL, UPS

Training

August 15, 2006

To June 18,2009 Cyber TEX Institute of Technology Austin, Texas

A+ Certification. Net + Certification.

Occupational License/Certification

Gary Job Corps Center San Marcos, Texas

Pre Apprentice Electrician Certificate

Career Objectives

Strategic ability to deal with complex issues in order to assess the

dynamics of the organization, develop and implement the solution process,

take command as an individual or member of a team.

Contact this candidate