Quality Assurance Project
Resume:
Phil Vuncanon
Castro Valley, California 94546
*.********@***.***
SUMMARY OF QUALIFICATIONS
. Proven written and verbal communication skills for technical content.
. Skilled in estimating projects and completing projects on time.
. Well-versed in coordinating the activities of groups throughout an
organization.
. Proficient in applying processes to the development and delivery of
product documentation.
. Accomplished in gathering documentation requirements from internal
staff members, and translating them into a successful plan for
documentation structure and content.
. Adept in delivering documentation releases through the complete life
cycle, from design through maintenance.
. Experienced in DITA/XML based single-source structured authoring
models.
SOFTWARE EXPERTISE
. Project Management: Microsoft Project
. Operating Systems: Windows, UNIX (AIX, Sun Solaris, HP-UX), PalmOS
. Virtualization Software: VMware
. System Architecture: SOA
. Publishing: Word, PowerPoint, FrameMaker, Acrobat, Vasont, XMetaL,
Arbortext, MadCap Flare, InDesign
. Help Editors: RoboHelp, ForeHelp, WebWorks Publisher
. Graphics Tools: Paint Shop Pro, Photoshop, Visio, SnagIt
. Programming Languages: C, C++, Java
. Data modeling: Entity Relationship Model (ERM), Unified Modeling
Language (UML)
. Source Control: CVS, Perforce, Visual SourceSafe
. Bug Tracking: Bugzilla, Jira
EMPLOYMENT HISTORY
8/09 - 1/10 Symantec Corporation, Mountain View, California
(contract position)
Senior Information Developer
. In a technical publications team and Agile development
environment, research and write print and web-based content
for Veritas Cluster Server, Storage Foundation Manager, and
Veritas Operations Manager using a DITA/XML based single-
source publishing model.
. Install product builds and test all documentation
deliverables to ensure accuracy.
. Contribute to UI design and usability requirements.
. Track and resolve documentation issues in a bug tracking
system.
. Coordinate project schedules and deliverables with a
globally distributed documentation and development team,
provide peer editing, and contribute to Information
Development department's infrastructure and standards.
10/08 - 7/09 eMeter Corporation, San Mateo, California
Senior Technical Writer
. In a technical publications team environment, researched
and wrote customer-facing print content for Advanced
Metering Infrastructure (AMI) utilities software.
. Gathered information from quality assurance analysts,
software engineers, software architects, technical
specifications, hands-on testing, and product requirements
documents.
. Interviewed technical publications candidates and made
hiring recommendations.
. Tracked and resolved documentation issues in bug tracking
system.
. Contributed to UI design and usability requirements.
. Assisted in functional testing as required.
6/07 - 10/08 Oracle Corporation, San Francisco, California
Senior Principal Technical Writer
. In a technical publications team environment, researched
and wrote web-based system administrator, training, and
print marketing content for Oracle Utilities Customer Care
and Billing products.
. Collected information from software architects, product
marketing, technical specifications, hands-on product
testing, and participation in cross-functional team
meetings.
. Participated in a conversion from Word to a DITA/XML based
single-source publishing model and applied Oracle
publication and style standards to the converted
documentation set.
2/06 - 6/07 Symantec Corporation, San Francisco, California
Senior Information Developer
. In a technical publications team environment, researched
and wrote print content for an installation guide,
administrator guide, advanced implementation guide, and web-
based content for Symantec's email gateway security
appliance software using a DITA/XML based single-source
publishing model.
. Lead writer for government compliance and data loss
prevention content.
. Tracked and resolved documentation issues in bug tracking
system.
. Coordinated Information Development team's release
schedules, provided peer editing, and contributed to
Information Development department's infrastructure and
standards.
. Used a wiki to maintain Information Development's
schedules.
9/03 - 1/06 Plumtree Software (sold to BEA Systems Inc., now Oracle),
San Francisco, California
Senior Technical Writer
. In a technical publications team environment, researched
and wrote Windows and UNIX installation guides, deployment
guide, developer, administrator, and user documentation for
BEA AquaLogic web-based business interaction SOA software.
. Installed product builds and tested all documentation
deliverables to ensure accuracy.
. Contributed to UI design and usability requirements.
. Tracked and resolved documentation issues in bug tracking
system.
. Assumed lead role for documentation projects and mentored
one junior writer.
5/00 - 6/03 Siebel Systems, Inc. (now Oracle), Emeryville,
California
Senior Technical Writer
. In a technical publications team environment, researched
and wrote administrator and user documentation for
enterprise customer relationship management (CRM) software.
. Functioned as lead writer for Siebel mobile computing
(Siebel Wireless and Siebel Handheld). Supervised two other
writers.
. Documented applications for consumer goods, life sciences,
sales, channel partner management, customer self-service,
and field service product areas.
. Contributed to UI design and usability requirements.
1/00 - 4/00 Ask Jeeves, Inc., Emeryville, California (contract position)
Senior Technical Writer
. In a technical publications team environment, researched
and wrote print documentation for QA, Engineering, and
Product Marketing groups.
. Wrote a branding requirements document, software life cycle
development handbook, and quality assurance tools reference
guide.
. Served on management committee and co-facilitated
development of design documents for product requirements,
engineering project plans, and software quality engineering
test plans.
6/98 - 12/99 Informix Software, Inc. (now IBM), Oakland,
California
Senior Technical Writer
. In a technical publications team environment,
researched and wrote print and online documentation
for Informix API and DataBlade module products.
. Produced developer and administrative documentation
from functional specifications and hands-on testing.
. Developed project plans for new documents and
revisions.
. Evaluated other writers' work and recommended
improvements.
. Won STC Merit Award for Web DataBlade Module
Application Developer's Guide and Web DataBlade
Module Administrator's Guide.
EDUCATION
. B.A. Degree in Communications Studies, minor in English, San Francisco
State University
CONTINUING EDUCATION
. Writing Developer Guides for C++ Toolkits, UCSC Extension, 10/97
. Relational Database Design, Informix, 7/98
. Structured Query Language, Informix, 7/98
. Database Access from Web Applications, UC Berkeley Extension, 10/98
. C Programming for Business Developers, UC Berkeley Extension, 4/99
. Planning and Managing Projects, Integrated Project Systems, 7/99
. Project Management Using Microsoft Project 98, Project Consulting
Group, Inc., 11/99
. Java Programming, UC Berkeley Extension, 8/04
. Project Management, Project Partners, 11/05
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