Customer Service Sales

Terran L. Cockerill

Mobile: 989-***-****

Email: ********@*****.***

***** ******* **

Livonia, MI 48152

WORK HISTORY

Tuscola County Advertiser - Sales Account Executive - Caro, MI

Aug. 2009 - Jan. 2010

. Responsible for developing and maintaining relationships with new and

existing clients.

. Promoted high level of customer satisfaction by providing efficient

and proactive customer service.

. Developed business knowledge of both prospective and existing clients'

industries and their competitors to tailor marketing plans that would

meet client needs to effectively develop brand recognition and

increase client's customer base and sales.

First Tee of Mid-Michigan - Assistant Executive Director - Lansing, MI

Jan. 2009 - Aug. 2009

. Worked with the Board of Directors to create a marketing plan to

promote awareness and fundraising.

. Constructed and implemented strategies to attract new corporate and

private sponsorships.

. Drafted not-for-profit grant proposals to increase funding.

. Maintained and updated website for calendar of events, volunteer

opportunities, and special recognitions.

Michigan Children's Trust Fund - Public Relations Intern - Lansing, MI

Feb. 2009 - April 2009

. Created press releases and assembled media packets to promote their

annual spring fundraising event.

. Drafted letters to solicit new sponsorship and helped prepare a

marketing plan to promote fundraising.

Harkins Movie Theater - Supervisor (Seasonal) - Chandler, AZ

May 2007 - Aug. 2008

. Trained over 50+ employees.

. Responsible for supervising a team of up to 20 employees.

. Provided excellent customer service and handled customer complaints.

. Reconciled daily cash and credit transactions up to $50 thousand.

EDUCATION

Michigan State University, East Lansing, MI

Aug. 2005-May 2009

. Bachelor of Arts, Advertising.

GPA: 3.139/4.0

. Graduated May of 2009.

Major GPA: 3.5/4.0

Anglo-American Educational Services, London, United Kingdom

Jan. 2008 - April 2008

. Participated in a semester long study abroad program with Michigan

State University in London, England.

. Studies included modern British history, contemporary British society

and globalization, and an anthropology study involving British race

and ethnicity.

LEADERSHIP

Philanthropic Committee

Aug. 2005 - May 2009

Evans Scholarship House, Michigan State University

. Responsible for working events such as LAAN Aids Walk, Blood Drives &

St. Vincent's Radio-A-Thon.

Evans Scholars Website Manager

Jan. 2007 - Jan. 2008

Evans Scholarship House, Michigan State University

. Created and maintained an entirely new website for the MSU Chapter of

the Evans Scholarship.

COMPUTER SKILLS

. Proficient in Microsoft Word, Excel, PowerPoint, Access, Internet,

social media.

. Adept at using Apple and Windows based computers.

. Working knowledge of Macromedia Dreamweaver, Photoshop, and InDesign.

ACTIVITIES & ORGANIZATIONS

. Computers, avid golfer, basketball, fundraisers, traveling.

Michigan State University Advertising Association

Aug. 2007 - May 2009

. Active member.

Evans Scholarship Recipient

Jan. 2005 - May 2009

. Awarded a four year full-tuition and housing scholarship.

. Recipient must be outstanding in character, integrity, and leadership.

. Recipient must live by the four pillars: Scholarship, Leadership,

Group Living, and House Maintenance.

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